Got ANS1302E Error while restoring file

[Hsing1]

It is because I cannot retrieve /2017/20170300570/201703005700001.mxf by using
"dsmrecall /2017/20170300570/201703005700001.mxf" in HSM
So I try to restore the file from backup pool, but it return me error.
Is that a correct way to restore my file?


[root@HSM5 ~]# dsmc restore /2017/20170300570/201703005700001.mxf
IBM Tivoli Storage Manager
Command Line Backup-Archive Client Interface
Client Version 6, Release 3, Level 0.0
Client date/time: 10/30/2017 18:29:27
(c) Copyright by IBM Corporation and other(s) 1990, 2011. All Rights Reserved.

Node Name: HSM5
Session established with server TSM_SERVER1: Windows
Server Version 6, Release 3, Level 3.0
Server date/time: 10/30/2017 18:29:27 Last access: 10/30/2017 18:11:43

Restore function invoked.

ANS1302E No objects on server match query

 

[LED888]

dsmc restore /2017/20170300570/201703005700001.mxf

Syntax looks correct.
Was the data backed up?
If not, then the response that we received is correct.

If the data was backed up.
On the TSM Server check the actlog around the time frame of when the restore command was issue.
If we are not sure of the time frame.
Re-issue the restore command on the TSM Client.
When the restore fail, check the actlog on the TSM Server and see if there is a hint on why the restore fail.

Good luck,
Sias

 

[Hsing1]

Thanks, Sias.
I checked actlog, it shows ANE4007E error.

10/30/2017 11:54:56 ANE4007E (Session: 3443891, Node: PTSTV) Error processing
'/2007/2007217/G200721704980001.mxf': access
to the object is denied (SESSION: 3443891)

Check the error message with help, still cannot figure out the reason.
If it is the case that this file doesn't have backup, how can I check it?
Can I use NODE_NAME, FILESPACE_NAME, FILE_NAME or some other fields to query the file status?

tsm: TSM_SERVER1>help 4007
ANR4007E Command: A transaction error was encountered in recording
volume usage history.
Explanation: The command process encounters a database transaction error
in recording the names of the volumes used for the process in the server
database.
System action: The server ends processing.
User response: Examine previously issued messages to determine if there
is an error that can be corrected, such as a syntax error. If you cannot
resolve the error, contact your service representative. The volumes used
by the process are valid for the corresponding input process, but are
not recorded in sequential volume history lists generated by the server.

 

[marclant]

10/30/2017 11:54:56 ANE4007E

tsm: TSM_SERVER1>help 4007
ANR4007E

See how you got the help for ANR4007E, while you got ANE4007E. Use the full message when it's not an ANR number:

Protect:>help ane4007e
Session established with server CRETE: AIX
Server Version 7, Release 1, Level 7.307
Server date/time: 10/31/2017 04:56:09 Last access: 10/30/2017 08:54:01

ANE4007E Error processing 'filespace namepath-namefile-name': access to
the object is denied

Explanation:

Access to the specified file or directory is denied. You tried to read
from or write to a file and you do not have access permission for either
the file or the directory.

System action:

Processing stopped.

User response:

Ensure that you specified the correct file or directory name, correct
the permissions, or specify a new location.