"Error handler" without error message.

ssuukk2 · May 8, 2007

Hello,

I am trying to restore database from LTO1 tape on LTO3 drive, on Windows 2003 server, TSM 5.3.4. I've formated both databases OK, but get the following error: (devconfig pasted at the end of this message)

C:\Program Files\Tivoli\TSM\server>dsmserv restore db devclass=ltoclass1 vol=evx702 commit=yes
ANR0900I Processing options file C:\Program Files\Tivoli\TSM\server\dsmserv.opt.
ANR7800I DSMSERV generated at 01:27:33 on Sep 20 2006.

Tivoli Storage Manager for Windows
Version 5, Release 3, Level 4.0

Licensed Materials - Property of IBM

(C) Copyright IBM Corporation 1990, 2006.
All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.

ANR4726I The ICC support module has been loaded.
ANR8200I TCP/IP driver ready for connection with clients on port 1580.
ANR8206I TCP/IP administrative driver ready for connection with clients on port
1500.
ANR0200I Recovery log assigned capacity is 400 megabytes.
ANR0201I Database assigned capacity is 36000 megabytes.
ANR8880W Device type of drive MT4.0.0.3 in library LB1.0.0.2 was determined to be GENERIC_TAPE.
ANR4621I Database backup device class LTOCLASS1.
ANR4622I Volume 1: EVX702.
ANR4630I Starting point-in-time database restore (commit).
Entering exception handler.
ANR0300I Recovery log format started; assigned capacity 400 megabytes.
ANR0301I Recovery log format in progress; 4 megabytes of 400.
ANR0301I Recovery log format in progress; 8 megabytes of 400.
ANR0301I Recovery log format in progress; 12 megabytes of 400.
ANR0301I Recovery log format in progress; 16 megabytes of 400.
ANR0301I Recovery log format in progress; 20 megabytes of 400.
ANR0301I Recovery log format in progress; 24 megabytes of 400.
ANR0301I Recovery log format in progress; 28 megabytes of 400.
ANR0301I Recovery log format in progress; 32 megabytes of 400.
ANR0301I Recovery log format in progress; 36 megabytes of 400.
ANR0301I Recovery log format in progress; 40 megabytes of 400.
ANR0301I Recovery log format in progress; 44 megabytes of 400.
ANR0301I Recovery log format in progress; 48 megabytes of 400.
ANR0301I Recovery log format in progress; 52 megabytes of 400.
ANR0301I Recovery log format in progress; 56 megabytes of 400.
ANR0301I Recovery log format in progress; 60 megabytes of 400.
ANR0301I Recovery log format in progress; 64 megabytes of 400.
ANR0301I Recovery log format in progress; 68 megabytes of 400.
ANR0301I Recovery log format in progress; 72 megabytes of 400.
ANR0301I Recovery log format in progress; 76 megabytes of 400.
ANR0301I Recovery log format in progress; 80 megabytes of 400.
ANR0301I Recovery log format in progress; 84 megabytes of 400.
ANR0301I Recovery log format in progress; 88 megabytes of 400.
ANR0301I Recovery log format in progress; 92 megabytes of 400.
ANR0301I Recovery log format in progress; 96 megabytes of 400.
ANR0301I Recovery log format in progress; 100 megabytes of 400.
ANR0301I Recovery log format in progress; 104 megabytes of 400.
ANR0301I Recovery log format in progress; 108 megabytes of 400.
Leaving exception handler.

C:\Program Files\Tivoli\TSM\server>

It doesn't work with two following devclasses:
-------------------------------
/* Device Configuration */
DEFINE DEVCLASS LTOCLASS1 DEVTYPE=LTO FORMAT=ULTRIUM3C MOUNTLIMIT=DRIVES MOUNTWAIT=60 MOUNTRETENTION=60 PREFIX=ADSM LIBRARY=LB1.0.0.2 WORM=NO
DEFINE DEVCLASS LTOCLASS3 DEVTYPE=LTO FORMAT=DRIVE MOUNTLIMIT=DRIVES MOUNTWAIT=60 MOUNTRETENTION=60 PREFIX=ADSM LIBRARY=LB1.0.0.2 WORM=NO
SET SERVERNAME TSM2
DEFINE LIBRARY LB1.0.0.2 LIBTYPE=SCSI SERIAL="LLC51004822" SHARED=NO AUTOLABEL=NO RESETDRIVE=NO
DEFINE DRIVE LB1.0.0.2 MT4.0.0.3 ELEMENT=502 ONLINE=Yes
/* LIBRARYINVENTORY SCSI LB1.0.0.2 EVX702 1000 101*/
DEFINE PATH TSM2 LB1.0.0.2 SRCTYPE=SERVER DESTTYPE=LIBRARY DEVICE=lb1.0.0.2 ONLINE=YES
DEFINE PATH TSM2 MT4.0.0.3 SRCTYPE=SERVER DESTTYPE=DRIVE LIBRARY=LB1.0.0.2 DEVICE=mt4.0.0.3 ONLINE=YES

elibitton · May 8, 2007

hey ,
please try to format the log to bigger than 400mb .
dont know if it will help you , but you can try.
besides , are you having any events in the ev.log ???

dms19 · May 8, 2007

Try defining the device class (lto1) or whatever it was on the primary server with format=drive not ultrium3c, seems you switched the name of the devclass when you tried to switch the format type. try leaving it 1 name, i.e.

define dev ltoclass1 libr=lb1.0.0.2 devt=lto format=drive

ssuukk2 · May 9, 2007

elibitton said:
hey ,
please try to format the log to bigger than 400mb .
dont know if it will help you , but you can try.
besides , are you having any events in the ev.log ???

I will try, but this log size is OK, it worked on different machine with the same tape.

As for this event log - is this a text file somewhere in tivoli directory structure or you mean windows event log? Remember that I can't do Q EVENT without server running...

ssuukk2 · May 9, 2007

dms19 said:
Try defining the device class (lto1) or whatever it was on the primary server with format=drive not ultrium3c, seems you switched the name of the devclass when you tried to switch the format type. try leaving it 1 name, i.e.

define dev ltoclass1 libr=lb1.0.0.2 devt=lto format=drive

Nope. It didn't help at all. Same outcome.

BBB · May 9, 2007

This is hard cos there is no error. Can you read the tape the db backup is on with

dsmserv display dbbackupvolume devclass=ltoclassXX volumename=<yourdbbackupvol>

ssuukk2 · May 9, 2007

BBB said:
This is hard cos there is no error. Can you read the tape the db backup is on with

dsmserv display dbbackupvolume devclass=ltoclassXX volumename=<yourdbbackupvol>

OK, here's the log, for both devclasses:

C:\Program Files\Tivoli\TSM\server>dsmserv display dbbackupvolume devclass=ltoclass1 vol=evx702
ANR0900I Processing options file C:\Program Files\Tivoli\TSM\server\dsmserv.opt.
ANR7800I DSMSERV generated at 01:27:33 on Sep 20 2006.

Tivoli Storage Manager for Windows
Version 5, Release 3, Level 4.0

Licensed Materials - Property of IBM

(C) Copyright IBM Corporation 1990, 2006.
All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.

ANR4726I The ICC support module has been loaded.
ANR8206I TCP/IP administrative driver ready for connection with clients on port
1500.
ANR8200I TCP/IP driver ready for connection with clients on port 1580.
ANR8880W Device type of drive MT4.0.0.3 in library LB1.0.0.2 was determined to be GENERIC_TAPE.
ANR2032E DISPLAY DBBACKUPVOLUMES: Command failed - internal server error detected.
ANR9999D ThreadId<0> issued message 2032 from: <-1006520F AdmDisplayDbBackupVol()+89f <-10031F6D AdmCommandLocal()+53d <-10035299 admCommand()+c59
<-FFFFFFFF Unknown <-4E454D41 Unknown

C:\Program Files\Tivoli\TSM\server>

BBB · May 9, 2007

Have you got all the correct drivers loaded? Obviously there is an issue with reading the tape. You also could try a different DB backup tape to rule out it being an issue with that one tape.

dms19 · May 9, 2007

ANR8880W Device type of drive MT4.0.0.3 in library LB1.0.0.2 was determined to be GENERIC_TAPE.

Might want to pay attention to this line too. Are you sure the proper drivers are installed (as B3 suggested?)

ssuukk2 · May 10, 2007

dms19 said:
ANR8880W Device type of drive MT4.0.0.3 in library LB1.0.0.2 was determined to be GENERIC_TAPE.

Might want to pay attention to this line too. Are you sure the proper drivers are installed (as B3 suggested?)

Well - I am 90% sure, there are correct drivers. But I will investigate it further today and keep you informed.

ssuukk2 · May 14, 2007

After checking drivers and configuration, I am positive that they are OK. Identical combination (tivoli drivers for library, HP drivers for drives) works on another installation (same server soft and hardware, different library).

dms19 · May 14, 2007

did you try the restore with commit=no to see what if any items were kicked out?

ssuukk2 · May 15, 2007

dms19 said:
did you try the restore with commit=no to see what if any items were kicked out?

The only difference is that it doesn't write "recovery log format in progress":

Licensed Materials - Property of IBM
(C) Copyright IBM Corporation 1990, 2006.
All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.
ANR4726I The ICC support module has been loaded.
ANR8200I TCP/IP driver ready for connection with clients on port 1580.
ANR8206I TCP/IP administrative driver ready for connection with clients on port
1500.
ANR0200I Recovery log assigned capacity is 400 megabytes.
ANR0201I Database assigned capacity is 36000 megabytes.
ANR8880W Device type of drive MT4.0.0.3 in library LB1.0.0.2 was determined to
be GENERIC_TAPE.
ANR4621I Database backup device class LTOCLASS1.
ANR4622I Volume 1: EVX702.
ANR4632I Starting point-in-time database restore (no commit).
Entering exception handler.
Leaving exception handler.

dms19 · May 15, 2007

And you are sure TSM (server) is installed properly and was running in a basic instance prior to trying the restore?

ssuukk2 · May 16, 2007

dms19 said:
And you are sure TSM (server) is installed properly and was running in a basic instance prior to trying the restore?

I am 100% sure, but I will try to install it from scratch anyway and keep you informed...

"Error handler" without error message.

ssuukk2

elibitton

dms19

ssuukk2

ssuukk2

BBB

ssuukk2

BBB

dms19

ssuukk2

ssuukk2

dms19

ssuukk2

dms19

ssuukk2

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