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Can't backup Windows Server 2008 R2 (X64 Enterprise) with BA client

Discussion in 'Backup / Archive Discussion' started by SpecialK, Sep 18, 2009.

  1. SpecialK

    SpecialK New Member

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    I just tried to backup a Windows 2008 R2 (X64 Enterprise Edition) server using BA client 6.1.0.2 for the first time and it throws errors when trying to backup System State and stops.

    Is 6.1.0.2 client supposed to be able to backup 2008 R2 ?

    I tried using VSS and LVSA, neither worked.

    GUI error:

    Unknown system error. Please check the TSM Error Log for any additional information.

    TSM (dsmerror.log)

    09/18/2009 03:58:15 ANS1009W An error occurred processing the operating system include/exclude statements.
    The error was detected while processing: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup\MS Distributed Transaction Coordinator. RC = 13.
    09/18/2009 03:58:18 ANS1009W An error occurred processing the operating system include/exclude statements.
    The error was detected while processing: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup\MS Distributed Transaction Coordinator. RC = 13.
    09/18/2009 03:58:36 ANS1009W An error occurred processing the operating system include/exclude statements.
    The error was detected while processing: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup\MS Distributed Transaction Coordinator. RC = 13.
    09/18/2009 04:00:28 ANS5269E The Microsoft Volume Shadow Copy Services writer 'Task Scheduler Writer' current state (VSS_WS_STABLE) is not valid for the current operation or cannot be determined. The last error reported is '00000000'.
    09/18/2009 04:00:29 ANS5250E An unexpected error was encountered.
    TSM function name : GetFileSecurityInfo
    TSM function : CreateFile() returned '123' for file '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Windows\System32\Perfc???.dat'

    TSM return code : 935
    TSM file : ntfileio.cpp (9262)
    09/18/2009 04:00:29 ANS5250E An unexpected error was encountered.
    TSM function name : PrivObjEnumBack
    TSM function : fioGetAttrib failed for file '\\w2008-64r2\c$\Windows\System32\Perfc???.dat'
    TSM return code : 267
    TSM file : incrdrv.cpp (9307)
    09/18/2009 04:00:36 ANS5280E Object enumeration from a file set or file list failed.
    09/18/2009 04:02:05 ANS1009W An error occurred processing the operating system include/exclude statements.
    The error was detected while processing: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup\MS Distributed Transaction Coordinator. RC = 13.
     
  2.  
  3. toxy13

    toxy13 Senior Member

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  4. SpecialK

    SpecialK New Member

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    Yes, I've seen that post already.

    This is "MS Distributed Transaction Coordinator" not "DRM" and the registry entry is correct in any case. I tried the fix anyway (just in case). But you still can't backup Windows 2008 R2 with BA client 6.1.0.2 :down:
     
  5. MartINC

    MartINC New Member

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    We got a similar issue on a windows 2008 64bit R2 server using TSM BA Client 6.1.0.2 ;


    11/10/2009 15:16:30 ANS5250E An unexpected error was encountered.
    TSM function name : GetFileSecurityInfo
    TSM function : CreateFile() returned '123' for file '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy5\Windows\System32\Perfc???.dat'
    TSM return code : 935
    TSM file : ntfileio.cpp (9262)
    11/10/2009 15:16:30 ANS5250E An unexpected error was encountered.
    TSM function name : PrivObjEnumBack
    TSM function : fioGetAttrib failed for file '\\ServerName\c$\Windows\System32\Perfc???.dat'
    TSM return code : 267
    TSM file : incrdrv.cpp (9307)
    11/10/2009 15:16:32 ANS1999E Incremental processing of 'ServerName\SystemState\NULL\System State\SystemState' stopped.
    11/10/2009 15:16:33 ANS5280E Object enumeration from a file set or file list failed.

    It happens everytime we tried to backup the system state.

    Any ideas / solutions yet ?
     
  6. Efim

    Efim Senior Member

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    Hi
    try to check registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup\MS Distributed Transaction Coordinator
    the value must be (this is default)
    C:\Windows\system32\MSDtc\MSDTC.LOG C:\Windows\system32\MSDtc\trace\dtctrace.log
    It can be for example: \system32\MSDtc\MSDTC.LOG if yes - correct it and try backup again.


    For \\w2008-64r2\c$\Windows\System32\Perfc???.dat' - you can't use ? in Windows filename. You can search why file have unsupported name. You could try to create it :)

    Efim
     
    Last edited: Nov 10, 2009
  7. SpecialK

    SpecialK New Member

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    I'm trying BA client 6.1.2.0 at the moment and it is looking a lot better.
     
  8. obiwan2

    obiwan2 New Member

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    You're not alone.....we have nearly the same problem and didn't find a solution until now.
    That's what we get whilst trying to backup the systemsate of a machine with Windows Server 2008 Enterprise R2 64 Bit:

    11/11/2009 11:19:42 GetRootAttrib(): for root directory \\zdhcln\k$, Win32 rc=67
    11/11/2009 11:19:42 GetRootAttrib(): for root directory \\zdhcln\k$, Win32 rc=67
    11/11/2009 11:19:52 ANS5269E The Microsoft Volume Shadow Copy Services writer 'Task Scheduler Writer' current state (VSS_WS_STABLE) is not valid for the current operation or cannot be determined. The last error reported is '00000000'.
    11/11/2009 11:19:52 GetRootAttrib(): for root directory \\zdhcln\k$, Win32 rc=67
    11/11/2009 11:19:59 ANS5250E An unexpected error was encountered.
    TSM function name : vssSaveManagedCapacityInfo
    TSM function : Error Discovering Capacity
    TSM return code : 124
    TSM file : vssback.cpp (5554)
    11/11/2009 11:19:59 ANS5250E An unexpected error was encountered.
    TSM function name : vssSaveManagedCapacityInfo()
    TSM function : can not save managed capacity
    TSM return code : 124
    TSM file : vssback.cpp (5145)
    11/11/2009 11:19:59 ANS5250E An unexpected error was encountered.
    TSM function name : baCreateLocalBackup
    TSM function : VSS Create Local Backup Failed
    TSM return code : 124
    TSM file : backsnap.cpp (1905)
    11/11/2009 11:19:59 ANS5250E An unexpected error was encountered.
    TSM function name : baProcessRequest
    TSM function : VSS Create Local Backup failed
    TSM return code : 124
    TSM file : incrdrv.cpp (6866)
    11/11/2009 11:20:05 ANS1134E Drive ZDHN01\SystemState\NULL\System State\SystemState is an invalid drive specification

    This system is the first node of a 2-Node-Cluster.....

    I tried to save the systemsate with "wbadmin" and that works.....
    -> wbadmin start systemstatebackup -backuptarget:xxxxxxxx....

    Anyone knows about a solution with this problem in TSM ? We are using TSM BA-Client v6.1.2.0, because v5.5.2.1 was totally crashing...
     
  9. MartINC

    MartINC New Member

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    6.1.2.0 solved the issue

    Thanks for the replies!

    Upgrading TSM BA Client from 6.1.0.2 to 6.1.2.0 solved our issue.


    Efim: The '?' caracters in the 'perfc???.dat' can be replaced by any caracters that matches. This is not really the filename itseft, but any files that matches, replacing '???' by any others caracters. If you browse the windows system32 folders, you can see a lot of them, with random caracters.
     
  10. obiwan2

    obiwan2 New Member

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    Strange...strange...strange...

    I found the reason for the messages (see my post above).

    When I do (within TSM) a "backup systemstate" and the node has ONLY his own systemdisk -> the backup is running as usual !!

    When I move one or more shared cluster-disks to this node and try the same thing -> the backup-job will be interrupted !!!


    Just to let you know...but still a very bad situation....
     
  11. MartINC

    MartINC New Member

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    Hello there!

    I have the same exact error message that you got on a cluster server with TSM 6.1.2.0 ; when we tried to backup the system state, it fails with error messages about all the other cluster drives attached;

    GetRootAttrib(): for root directory \\servername\f$, Win32 rc=53 , etc etc etc..

    " " " same message for all the other drive attached.


    VSS Create Local Backup failed

    ANS1134E Drive is an invalid drive specification

    Did you find out something to solve your issue ? Do you think that a clean install of tsm (uninstall / cleanup services / reinstall / reconfigure tsm cluster resssources ) will help ?
     
  12. obiwan2

    obiwan2 New Member

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    Hi,

    no...the problem still exists.

    My solution (for now):
    Backing up the systemstate with wbadmin. This creates a .vhd-File. If a single file from this systemstate is needed, mount this file with vhdmount (you can google for it...) and you can access the whole virtual disk/files.

    If the complete systemstate is needed...no problem. Can be restored with the Windows Server 2008 R2 built-in wbadmin-tool.

    So far...so good. But not a very fine solution.
     
  13. MartINC

    MartINC New Member

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    FSRM issue ?

    Hi again!

    I found out something interesting :

    I was browsing the sched log / error log and it appears that all the errors related with the TSM System State backup are related to FSRM !

    Only appears on the cluster node that have FSRM on it: Windows 2k3 R2, TSM Client 6.1.2.0, 32bit.

    Sched Log:
    -------------------
    11/27/2009 22:00:16 Incremental backup of volume 'SYSTEMSTATE'

    11/27/2009 22:03:42 Performing a full, TSM backup of object 'COM+ REGDB Writer' component 'COM+ REGDB' using shadow copy.

    11/27/2009 22:03:43 Performing a full, TSM backup of object 'Registry Writer' component 'Registry' using shadow copy.

    11/27/2009 22:03:43 Performing a full, TSM backup of object 'System Writer' component 'System Files' using shadow copy.

    11/27/2009 22:03:43 Performing a full, TSM backup of object 'Cluster Service Writer' component 'Cluster Database' using shadow copy.

    11/27/2009 22:03:43 Performing a full, TSM backup of object 'Event Log Writer' component 'Event Logs' using shadow copy.

    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume F:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume G:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume H:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume I:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume J:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume T:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume U:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM configuration on volume W:\, including its quota configuration, file screen configuration, and file screen audit logs' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'FSRM Writer' component 'FSRM reports repository, including any scheduled, incident, and on-demand reports' using shadow copy.
    11/27/2009 22:03:43 Performing a full, TSM backup of object 'WMI Writer' component 'Windows Managment Instrumentation' using shadow copy.


    11/27/2009 22:11:09 ANS1134E Drive is an invalid drive specification

    -------------------

    Error Log:
    -------------------
    11/30/2009 22:03:28 GetRootAttrib(): for root directory \\servername\f$, Win32 rc=53
    11/30/2009 22:03:38 GetRootAttrib(): for root directory
    \\servername\f$, Win32 rc=53
    11/30/2009 22:03:48 GetRootAttrib(): for root directory
    \\servername\g$, Win32 rc=53
    11/30/2009 22:03:58 GetRootAttrib(): for root directory
    \\servername\g$, Win32 rc=53
    11/30/2009 22:04:09 GetRootAttrib(): for root directory
    \\servername\h$, Win32 rc=53
    11/30/2009 22:04:19 GetRootAttrib(): for root directory
    \\servername\h$, Win32 rc=53
    11/30/2009 22:04:29 GetRootAttrib(): for root directory
    \\servername\i$, Win32 rc=53
    11/30/2009 22:04:39 GetRootAttrib(): for root directory
    \\servername\i$, Win32 rc=53
    11/30/2009 22:04:49 GetRootAttrib(): for root directory
    \\servername\j$, Win32 rc=53
    11/30/2009 22:04:59 GetRootAttrib(): for root directory
    \\servername\j$, Win32 rc=53
    11/30/2009 22:05:09 GetRootAttrib(): for root directory
    \\servername\u$, Win32 rc=53
    11/30/2009 22:05:20 GetRootAttrib(): for root directory
    \\servername\u$, Win32 rc=53
    11/30/2009 22:05:30 GetRootAttrib(): for root directory
    \\servername\t$, Win32 rc=53
    11/30/2009 22:05:40 GetRootAttrib(): for root directory
    \\servername\t$, Win32 rc=53
    11/30/2009 22:05:50 GetRootAttrib(): for root directory
    \\servername\w$, Win32 rc=53
    11/30/2009 22:06:01 GetRootAttrib(): for root directory
    \\servername\w$, Win32 rc=53
    11/30/2009 22:07:04 GetRootAttrib(): for root directory
    \\servername\f$, Win32 rc=53
    11/30/2009 22:07:14 GetRootAttrib(): for root directory
    \\servername\g$, Win32 rc=53
    11/30/2009 22:07:24 GetRootAttrib(): for root directory
    \\servername\h$, Win32 rc=53
    11/30/2009 22:07:35 GetRootAttrib(): for root directory
    \\servername\i$, Win32 rc=53
    11/30/2009 22:07:47 GetRootAttrib(): for root directory
    \\servername\j$, Win32 rc=53
    11/30/2009 22:07:57 GetRootAttrib(): for root directory
    \\servername\u$, Win32 rc=53
    11/30/2009 22:08:09 GetRootAttrib(): for root directory
    \\servername\t$, Win32 rc=53
    11/30/2009 22:08:20 GetRootAttrib(): for root directory
    \\servername\w$, Win32 rc=53
    11/30/2009 22:08:33 ANS5250E An unexpected error was encountered.
    TSM function name : vssSaveManagedCapacityInfo
    TSM function : Error Discovering Capacity
    TSM return code : 124
    TSM file : vssback.cpp (5554)
    11/30/2009 22:08:33 ANS5250E An unexpected error was encountered.
    TSM function name : vssSaveManagedCapacityInfo()
    TSM function : can not save managed capacity
    TSM return code : 124
    TSM file : vssback.cpp (5145)
    11/30/2009 22:08:33 ANS5250E An unexpected error was encountered.
    TSM function name : baCreateLocalBackup
    TSM function : VSS Create Local Backup Failed
    TSM return code : 124
    TSM file : backsnap.cpp (1905)
    11/30/2009 22:08:33 ANS5250E An unexpected error was encountered.
    TSM function name : baProcessRequest
    TSM function : VSS Create Local Backup failed
    TSM return code : 124
    TSM file : incrdrv.cpp (6866)
    11/30/2009 22:08:52 ANS1134E Drive is an invalid drive specification
    11/30/2009 22:08:52 ANS1512E Scheduled event 'Schedule_INC' failed. Return code = 12.
    11/30/2009 22:08:52 Try mutex lock failed: 122.
    11/30/2009 22:08:52 Try Mutex failed: .
    11/30/2009 22:08:52 sessOpen: Session state transition error, sessState: sSignedOn.
    11/30/2009 22:08:52 sessOpen: Transitioning: sSignedOn state ===> sTRANSERR state

    -------------------

    Those 2 links shows different errors but with older TSM Client or Net Backup, all related with FSRM:

    http://www-01.ibm.com/support/docview.wss?uid=swg1IC52200

    http://seer.entsupport.symantec.com/docs/286099.htm

    I did a test and excluded this portion from the TSM system state backup and it worked! ( EXCLUDE.SYSTEMSERVICE "FSRM" ) No more complains about other cluster drives attached.

    So I guess this TSM BA Client version contains old FSRM bugs ... I'll try to open a case at IBM if its possible.
     
  14. Efim

    Efim Senior Member

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    Hi
    I think it is Widows (cluster) configuration issue.
    The system state backup can't depend on cluster resources.

    As workaround you can create different schedule only for systemstate backup for both local nodes. One of them will be successful and other - failed (it valid only for active/passive cluster).

    You can try to use VSSSDK (download from MS site) to test VSS operations without TSM :)
    Just try to backup system state on both nodes.

    Efim
     
  15. obiwan2

    obiwan2 New Member

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    @Efim
    This is not a soluation ... this is only a workaround and is not acceptable in our case

    @MartINC
    You're right...it has something to do with FSRM. In our case only the 2 disks that are "quota-managed" by FSRM are the reason for the failing system-state backup.

    Right now we are not the "one and only" customer with this problem...

    Well......the 2nd-Level-Support and one (or more) of the TSM-programmers are working on it. Hopefully we will hear something (positives)...:)
     
  16. MartINC

    MartINC New Member

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    Case opened at IBM

    We did upgrade TSM BA Clients on every Windows Servers we have and the 'FSRM' vs TSM SystemState Backup problem appears on 2 windows 2003 R2 32bits clusters.

    I also opened a PMR at IBM. They are now asking us to install some VSS Hotfixes for windows 2003 (not really related with the error we got, mostly related with dcom). I'm waiting for our System Admin to check what they can do with it. But since it's production servers, they are not very willing installing those hotfixes.

    So I'm kinda stuck here for now..

    Edit:
    I just noticed that TSM BA Client 6.1.3.0 is available. We might give a try with this version after holidays.
     
    Last edited: Dec 22, 2009
  17. Macnbaish

    Macnbaish New Member

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    Same thing here

    Having the exact same problem on a Server 2008 Enterprise R2 x64 Box:

    Code:
    12/22/2009 11:23:16 ANS5269E The Microsoft Volume Shadow Copy Services writer 'Task Scheduler Writer' current state (VSS_WS_STABLE) is not valid for the current operation or cannot be determined.  The last error reported is '00000000'. 
    12/22/2009 11:27:03 psIsHardLink(): Could not open file <[URL="file://\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy11\Windows\winsxs\amd64_microsoft-windows-t..-deployment-package_31bf3856ad364e35_6.1.7600.16385_none_bac291589d407fde\TFTP.EXE"]\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy11\Windows\winsxs\amd64_microsoft-windows-t..-deployment-package_31bf3856ad364e35_6.1.7600.16385_none_bac291589d407fde\TFTP.EXE[/URL]> error code is <5>
    12/22/2009 11:27:08 Access denied
    12/22/2009 18:21:40 ANS5269E The Microsoft Volume Shadow Copy Services writer 'Task Scheduler Writer' current state (VSS_WS_STABLE) is not valid for the current operation or cannot be determined.  The last error reported is '00000000'. 
    12/22/2009 18:25:29 psIsHardLink(): Could not open file <[URL="file://\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13\Windows\winsxs\amd64_microsoft-windows-t..-deployment-package_31bf3856ad364e35_6.1.7600.16385_none_bac291589d407fde\TFTP.EXE"]\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13\Windows\winsxs\amd64_microsoft-windows-t..-deployment-package_31bf3856ad364e35_6.1.7600.16385_none_bac291589d407fde\TFTP.EXE[/URL]> error code is <5>
    12/22/2009 18:25:31 ANS1999E Backup processing of 'NEUROSERV4\SystemState\NULL\System State\SystemState' stopped.
    12/22/2009 18:25:34 ANS4007E Error processing 'SystemState': access to the object is denied
    12/22/2009 18:25:35 ANS1512E Scheduled event 'SCHED_PRI4_GRP1' failed.  Return code = 12.
    Should I bother opening a PMR? I have already upgraded to the 6.1.2 client and the behavior remains.

    This server is not a cluster node.
     
    Last edited: Dec 23, 2009
  18. JonRoenick

    JonRoenick New Member

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    I had (still have) that EXACT problem on our server we use for Secure FTP. I just had to exclude that one tftp.exe file and it is flawless. No idea why that file gets stupid when it backs up though.
     
  19. Macnbaish

    Macnbaish New Member

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    I have opened a PMR with IBM on this.. turns out Windows Server Backup fails during the Systemstate backup with the exact same error. So it is not a Tivoli problem. I've opened a case with Microsoft now so I'll report back what I find out.
     
  20. cjhood

    cjhood Moderator

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    I'm seeing the same issue on a Domain Controller. Have upgraded to 6.1.3.0 client with no joy, and are also looking at opening a case with Microsoft. If there's any progress I'll update this thread.
     
  21. Macnbaish

    Macnbaish New Member

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    Update

    Microsoft did a LiveMeeting today to see the problem firsthand.. they are escalating to level two now...
     

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