API error message : Operation timed out. ANS9365E VMware vStorage API error.

[srikanth]

One VM backup failing with below issue:

07/21/2012 11:56:00 ANS9365E VMware vStorage API error.
TSM function name : visdkWaitForTask
TSM file : vmvisdk.cpp (3727)
API return code : 60
API error message : Operation timed out.
07/21/2012 11:56:00 ANS9365E VMware vStorage API error.
TSM function name : visdkWaitForTask
TSM file : vmvisdk.cpp (3732)
API return code : 60
API error message : Operation timed out.
07/21/2012 11:56:00 ANS5250E An unexpected error was encountered.
TSM function name : vmVddkFullVMOpenVMDKs
TSM function : snapMoRefP is null
TSM return code : 115
TSM file : vmbackvddk.cpp (7399)
07/21/2012 11:56:02 ANS4148E Full VM backup of Virtual Machine 'VMPROD05' failed with RC 115


Configuration file:

NODENAME VMPROXY01
TCPSERVERADDRESS tsmsrv4
TCPPORT 1531
SCHEDLOGNAME "c:\program files\tivoli\tsm\baclient\dsmsched.log"
ERRORLOGNAME "c:\program files\tivoli\tsm\baclient\dsmerror.log"
ERRORLOGRETENTION 35 D
VMMC "VMDC_VM15"
VMCHOST VCENTER02
VMCUSER VCENTER02\tsmvmuser
VMCPW ****
DOMAIN.VMFULL "VMHOST=172.168.110.61;"
DOMAIN.VMFULL "VM=vcenter02;VM=VMPROD04;VM=VMPROD05;VM=VMPROD02;"
VMBACKUPTYPE FULLVM
VMFULLTYPE VSTOR
PASSWORDACCESS GENERATE
MANAGEDSERVICES WEBCLIENT SCHEDULE
SCHEDLOGRETENTION 35 D
TCPBUFFSIZE 512
ASNODE VMDC_DC
TCPWINDOWSIZE 2048

 

[smajl]

Try to create manually quiesced snapshot of VM (with memory option enabled) through vcenter. Restart VMware tools service on server (VMPROD05)

 

[TykneeTym]

Is this a Novell Client? http://www-01.ibm.com/support/docview.wss?uid=swg21585195

Also, one oddity I've noticed, domain.vmfull statements are not "additive" like regular domain statements are. I wouldn't be surprised if the VMs listed in the 2nd line don't get backed up.