ANS2613S error while viewing client preferences - TSM 5.3.0 client

[brecht]

I installed the TSM v5.3.0 Linux client on a machine with Debian sarge on it. After installation of Sun's JRE 1.5.0_05 I tried the Java client (dsmj). It starts just fine, but when I try to access the "Client Preferences", I get the following error:



<TABLE BORDER=0 ALIGN=CENTER WIDTH=85%><TR><TD><font class="pn-sub">Code:</font><HR></TD></TR><TR><TD><FONT class="pn-sub"><PRE>ANS2613S A protocol error occurred in communications between the browser and the client</PRE></FONT></TD></TR><TR><TD><HR></TD></TR></TABLE>



When I click the OK button, I immediatly get the same error again. killing dsmj seems to be the only way to get out of the client.



Does anyone have a clue what could be wrong or even better how to get rid of the error?

 

[johnnyp112]

I'm having the same issue but with Mac OS 10.4.x and TSM Mac Backup Client v5.4.1. I can start the backup client GUI, and perform backups and restores, but when I try to access the Preference Editor, it gives me the same error mentioned above. After clicking OK it returns me back to the main GUI interface.

Is there a fix for this? Is there a work around so I can at least store the password so it does not prompt the user each time they start TSM client?

 

[moon-buddy]

Off hand, I would say get a later version of the TSM client. Also check for lib file versions.

 

[johnnyp112]

The Preference Editor from the GUI still doesn't work so I had to manually configure the client. IBM support said hopefully they will fix the issue in the next update.