ANS1950E Backup using Microsoft volume shadow copy failed

[buarts]

We have TSM server 5.2.8.0 and TSM Client 5.4.0.0 for W2K3. Last days, backup terminated with the following error messages:
dsmsched.log
05/23/2007 04:12:46 Successful incremental backup of '\\sr01684\c$'
05/23/2007 04:12:46 Successful incremental backup of '\\sr01684\d$'
05/23/2007 04:12:46 ANS1950E Backup using Microsoft volume shadow copy failed.
05/23/2007 04:12:46 System State Backup finished with failures.
05/23/2007 04:12:46 System Services Backup finished with failures.
dsmerror.log
05/23/2007 04:11:01 vssreq.cpp (9175): CreateSnapshotSet(): AddToSnapshotSet failed with hr=VSS_E_PROVIDER_VETO
05/23/2007 04:11:31 incrdrv.cpp (10199): Handle VSS attempt: #1
05/23/2007 04:11:36 vssreq.cpp (9175): CreateSnapshotSet(): AddToSnapshotSet failed with hr=VSS_E_PROVIDER_VETO
05/23/2007 04:12:06 incrdrv.cpp (10199): Handle VSS attempt: #2
05/23/2007 04:12:11 vssreq.cpp (9175): CreateSnapshotSet(): AddToSnapshotSet failed with hr=VSS_E_PROVIDER_VETO
05/23/2007 04:12:41 incrdrv.cpp (10199): Handle VSS attempt: #3
05/23/2007 04:12:46 vssreq.cpp (9175): CreateSnapshotSet(): AddToSnapshotSet failed with hr=VSS_E_PROVIDER_VETO
05/23/2007 04:12:46 ANS1950E Backup using Microsoft volume shadow copy failed.
05/23/2007 04:12:46 ANS1512E Scheduled event 'BACKUP_DAILY' failed. Return code = 12.

Does have someone any idea? Thanks.

 

[gyuzik]

I just received an e-mail talking VSS failing during backup this morning.
http://www-1.ibm.com/support/docview.wss?uid=swg21246748

I have also seen a MS Hotfix for that problem as well
http://support.microsoft.com/default.aspx?scid=kb;EN-US;887827

 

[buarts]

Thanks for the assistance, the indicated link were a great help, but in the first steps the problem couldn’t be resolved.

the first analysis resulted in a problem of ntbackup.exe which did not function any longer and stopped with "Error returned while creating the volume shadow copy:0x80042306"

The research in google referred to many useful hints but not the solution.

So we looked at the special constellation of the server on which ran acronis in version 9.1... after deinstalling acronis, the ntbackup-utility worked fine again and tsm could make a backup without errors.

Finally we found an issue in which the support of acronis recommended an newer build of acronis 9.1 to install.

http://www.wilderssecurity.com/showthread.php?t=127863

After upgrading acronis to 9.1 Build 3567 and tsmclient to version 5.4.0.0 the errors has disappeared.