[Veritas-bu] ACSLS+SL8500 Issues Remain..

Justin,
For my benefit as well, a review from all the suggestions.
1.Make sure vm.conf has specific entries:
ACS_TCP_RPCSERVICE
ACS_SSI_HOSTNAME = media_server.your.domain.com
ACS_SSI_SOCKET = media_server.your.domain.com 13741
ENABLE_AUTO_PATH_CORRECTION (optional)
2. From cmd_proc use:
ACSSA> display drive *,*,*,* -f type serial_num
2006-12-18 10:45:59 Display Drive
Acs Lsm Panel Drive Type Serial_num
0 0 1 0 HP-LTO-2 HUM9X00200
and make sure the serial numbers, acs, lsm, panel and drive number match up 
with what is displayed under devices/hosts on the master server.
And though this is painful, I would again try:
1. Tail the acsss_event.log (good for viewing results for the below suggestions)
2. From ACSSA use the mount command to move a tape into each drive and verify 
it lands in the correct acs, lsm, panel and drive by using *query drive all* 
and look for the vol ser.
3. From the Veritas device (Master/Media server) controlling the drives, use 
robtest to again move a tape into each drive and verify it lands in the correct 
acs, lsm, panel and drive, then look under Device Monitor and locate the vol 
ser that is mounted and select Drive Details. Make sure the acs, lsm, panel and 
drive from Veritas matches the acs, lsm, panel and drive from *query drive all*.
If they don't match, 1) you may have a zoning problem or 2) you've possibly 
configured your drives incorrectly with Veritas.
If that isn't it, I'll anxiously be awaiting to hear what Veritas finds.
Scott
 

>>> Justin Piszcz <jpiszcz at lucidpixels.com> 12/18/2006 9:58 AM >>>
Still not resolved, working with Veritas/STK on this.

On Mon, 18 Dec 2006, Hall, Christian N. wrote:

> Justin, 
> 
> Did you get this resolved with Veritas tech support? What was the
> outcome?   
> 
> -----Original Message-----
> From: veritas-bu-bounces at mailman.eng.auburn.edu 
> [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Justin
> Piszcz
> Sent: Monday, December 11, 2006 10:25 AM
> To: Veritas-bu at mailman.eng.auburn.edu 
> Subject: [Veritas-bu] ACSLS+SL8500 Issues Remain..
> 
> Hi all,
> 
> I tried everyone's suggestions thus far, have not had any luck though:
> 
> 1) tried using TCP communication on all the media servers instead of UDP
> 2) tried increasing the media unmount delay from 120 seconds to 600
> seconds, 10 minutes
> 
> And the problem remains/persists, I kick off 45 jobs and NetBackup shows
> 32 active jobs.  However 1/2 or 3 (random) jobs will hang saying
> 'Mounting MediaID' - I can check ACSLS and run query drive *, the tape
> it is requesting sometimes is and is not in the drive that it is
> supposed to be in, confusing... For firmware, what is the current/latest
> firmware and for those who have SL8500s without any issues, what
> firmware are you running?
> 
> Justin.
> 
> _______________________________________________
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> 
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