Geoff,

Like the UNIX clients, the password is stored in a file with a .pwd extension.  
Ask the customer to issue the following OpenVMS command: dir adsm_dir: and look 
for a file with that extension. Then delete it: del adsm_dir:mumble.pwd;*.

Then execute the adsm command again: adsm/pass.  That will force the client to 
challenge the user for the correct password thus creating a new .pwd file.  One 
might need to reset the client password on the TSM server to ensure they know 
what password to enter when challenged.

Let me know if this doesn't work and I'll find a smart guy to help you.  You 
can switch to private email if you would like.

Thanks,

Kelly Lipp
CTO
STORServer, Inc.
485-B Elkton Drive
Colorado Springs, CO 80907
719-266-8777
www.storserver.com


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Gill, Geoffrey L.
Sent: Tuesday, October 07, 2008 10:06 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] storserver client

We have a couple of clients using this product and the other day I'm
told the backup quit working. It looks, from the message below, to be a
password issue. I believe the product stores a password file, but not
sure of the name, that can be deleted and the client password reset and
a manual connection made to restore things. Can anyone using the product
tell me if this is correct please or of there is a different way to go
about it? I don't recall the initial password and my guess is since the
guy who was administering it is gone there was no knowledge transfer at
all.



$ adsm

Archive Backup Client for TSM on OpenVMS, Version V4.1.0.3

Copyright 1996-2007, Storage Solutions Specialists, Inc.

ABC> show session

%ABC-W-NOCON, cannot connect with TSM server

-ABC-I-APIOUT, "ANS1025E (RC137)  Session rejected: Authentication
failure"

ABC> exit

$ type SYS$COMMON:[ADSM]ADSM.SYS

*

* ADSM.SYS

* --------

*  Created during ABC install at  29-APR-2003 13:34:42.73

*  See ADSM_DIR:ADSM_TEMPLATE.SYS or the ABC Installation

*  Guide for information if you wish to modify this file.





Thanks,



Geoff Gill
TSM Administrator
PeopleSoft Sr. Systems Administrator
SAIC M/S-G1b
(858)826-4062 (office)

(858)412-9883 (blackberry)
Email: geoffrey.l.gill AT saic DOT com