Thanks Kelly we got it working. I'm curious, and so is the new
administrator, as to why this password file was missing. He doesn't
believe anyone has access to delete this file and for sure he didn't, so
he says, so the question is will the client software delete this file if
the password expiration period has elapsed or for any other reason?

Geoff Gill 
TSM Administrator 
PeopleSoft Sr. Systems Administrator 
SAIC M/S-G1b 
(858)826-4062 (office)
(858)412-9883 (blackberry)
Email: geoffrey.l.gill AT saic DOT com 

> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf
Of
> Kelly Lipp
> Sent: Tuesday, October 07, 2008 9:12 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: STORServer client
> 
> Geoff,
> 
> Like the UNIX clients, the password is stored in a file with a .pwd
> extension.  Ask the customer to issue the following OpenVMS command:
dir
> adsm_dir: and look for a file with that extension. Then delete it: del
> adsm_dir:mumble.pwd;*.
> 
> Then execute the adsm command again: adsm/pass.  That will force the
> client to challenge the user for the correct password thus creating a
new
> .pwd file.  One might need to reset the client password on the TSM
server
> to ensure they know what password to enter when challenged.
> 
> Let me know if this doesn't work and I'll find a smart guy to help
you.
> You can switch to private email if you would like.
> 
> Thanks,
> 
> Kelly Lipp
> CTO
> STORServer, Inc.
> 485-B Elkton Drive
> Colorado Springs, CO 80907
> 719-266-8777
> www.storserver.com
> 
> 
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf
Of
> Gill, Geoffrey L.
> Sent: Tuesday, October 07, 2008 10:06 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: [ADSM-L] storserver client
> 
> We have a couple of clients using this product and the other day I'm
> told the backup quit working. It looks, from the message below, to be
a
> password issue. I believe the product stores a password file, but not
> sure of the name, that can be deleted and the client password reset
and
> a manual connection made to restore things. Can anyone using the
product
> tell me if this is correct please or of there is a different way to go
> about it? I don't recall the initial password and my guess is since
the
> guy who was administering it is gone there was no knowledge transfer
at
> all.
> 
> 
> 
> $ adsm
> 
> Archive Backup Client for TSM on OpenVMS, Version V4.1.0.3
> 
> Copyright 1996-2007, Storage Solutions Specialists, Inc.
> 
> ABC> show session
> 
> %ABC-W-NOCON, cannot connect with TSM server
> 
> -ABC-I-APIOUT, "ANS1025E (RC137)  Session rejected: Authentication
> failure"
> 
> ABC> exit
> 
> $ type SYS$COMMON:[ADSM]ADSM.SYS
> 
> *
> 
> * ADSM.SYS
> 
> * --------
> 
> *  Created during ABC install at  29-APR-2003 13:34:42.73
> 
> *  See ADSM_DIR:ADSM_TEMPLATE.SYS or the ABC Installation
> 
> *  Guide for information if you wish to modify this file.
> 
> 
> 
> 
> 
> Thanks,
> 
> 
> 
> Geoff Gill
> TSM Administrator
> PeopleSoft Sr. Systems Administrator
> SAIC M/S-G1b
> (858)826-4062 (office)
> 
> (858)412-9883 (blackberry)
> Email: geoffrey.l.gill AT saic DOT com