I have to agree, the last time that I tried to search a scenario on the website 
it took me at least 5 times as long to try and figure out where I needed to go 
to find what I was looking for.  Definitely a turn in the wrong direction.  I 
also don"t think that this is a training issue or something that I could do 
faster the next time.  It is just a poorly laid out website. 




----- Original Message ----
From: Ed Wilts <ewilts at ewilts.org>
To: "Greenberg, Katherine A" <GreenbergKA at aetna.com>
Cc: veritas-bu at mailman.eng.auburn.edu
Sent: Monday, November 13, 2006 10:18:01 PM
Subject: Re: [Veritas-bu] The *NEW* support site


On 11/13/2006 2:45 PM, Greenberg, Katherine A wrote:
> OK, So, is it just me or does the latest re-design of the support site 
> suck more than any previous BAD incarnation of the support site?

It really, really sucks.  The search engine is now as bad as HP's (and 
believe or not, the HP support folks tell customers to use Google to 
find stuff on HP's web site!).

> Anyone know of a backdoor to get into the OLD support.veritas.com site? 
> Or are we seriously now going to be forced into the Symantec model --- 

We should all log support calls and simply tell the support rep that we 
tried to find the information on their web site but their web site 
sucks.  Eventually they'll have to hire more staff or improve the site.

    .../Ed

-- 
Ed Wilts, Mounds View, MN, USA
mailto:ewilts at ewilts.org

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