It is possible to run ssh and execute nsradmin remotely to get the group 
completion status. Based on that status the scrip could open the ticket.

Alternatively the group notification could run some script instead of sending 
an email.

Dennis Peacock <networker-forum AT BACKUPCENTRAL DOT COM> wrote:

>Thanks for the info. My other use of this is to include in the script to 
>automatically cut a problem ticket for said failed backup.
>
>My other issue is that I still have to upgrade 19 other masters that span 
>multiple O/S flavors, multiple masters, and multiple hardware platforms. So 
>I'm trying to setup this process to be its own "island" on each master so that 
>it isn't dependent on some other server or service outside the master server 
>it is running on.
>
>Networker is just ONE of the backup products I help support. I help support 
>over 100 backup master servers. So this would be very helpful to automatically 
>open a trouble ticket when a backup fails.  [Wink]
>
>+----------------------------------------------------------------------
>|This was sent by dpeaco AT acxiom DOT com via Backup Central.
>|Forward SPAM to abuse AT backupcentral DOT com.
>+----------------------------------------------------------------------