Alan,

In my case it looks like the autochanger is unable to get the tape out of its 
slot. I have already opened a case with IBM and they suggested a Firmware 
upgrade which I did last week. This problem has not occurred since the firmware 
upgrade but I have to wait longer for this conclusion. I was looking in to    
adding " Maximum Changer Wait directive 3d" so that if the tape gets stuck in 
the slot during the weekend the job will not fail and I will have some time to 
manually mount the needed tape from the command line.  I would also be 
interested in the scrip that you have mentioned to unlock the drives.

Thank you.
Uthra

-----Original Message-----
From: Alan Brown [mailto:ajb2 AT mssl.ucl.ac DOT uk] 
Sent: Wednesday, April 02, 2014 12:47 PM
To: "Ana Emília M. Arruda"; Rao, Uthra R. (GSFC-672.0)[ADNET SYSTEMS INC]
Cc: Alan Brown; bacula-users AT lists.sourceforge DOT net
Subject: Re: [Bacula-users] Maximum Changer Wait directive

On 02/04/14 17:18, Ana Emília M. Arruda wrote:
> Hi Ulthra,
>
> I had this problem with my tape library. But it was just with one 
> specific slot. It had physical problems and frequently stuck the tape.

I've run into jamming problems too (but that was on a Neo8000)

Does the tape library have a front panel or webmin option to run a robot 
recalibration routine?

The issue is trying to find whether the drive is still locked (if the server 
has multiple fibre connectors it's possible to lock the drive twice), or if the 
tape is mechanically jamming or if there's another factor at work.

If it's a locking issue I have a script which can be tweaked to unlock all 
iterations of the same drive.

If mechanical then a support call is probably required.


> Regards,
> Ana
>
>
> On Tue, Apr 1, 2014 at 3:39 PM, Rao, Uthra R. (GSFC-672.0)[ADNET 
> SYSTEMS INC] <uthra.r.rao AT nasa DOT gov <mailto:uthra.r.rao AT nasa DOT 
> gov>> wrote:
>
>     How is the library connected to the bacula server?
>     -- The Tape Library is connected to the server through fiber.
>
>       What's the exact error message you get?
>     -- I get Media Error when this happens.
>
>     What shows on the library front panel?
>     -- "Media attention!"
>
>     Thanks,
>     Uthra
>
>
>     -----Original Message-----
>     From: Alan Brown [mailto:ajb2 AT mssl.ucl.ac DOT uk
>     <mailto:ajb2 AT mssl.ucl.ac DOT uk>]
>     Sent: Tuesday, April 01, 2014 2:17 PM
>     To: Rao, Uthra R. (GSFC-672.0)[ADNET SYSTEMS INC];
>     bacula-users AT lists.sourceforge DOT net
>     <mailto:bacula-users AT lists.sourceforge DOT net>
>     Subject: Re: [Bacula-users] Maximum Changer Wait directive
>
>     On 01/04/14 18:23, Rao, Uthra R. (GSFC-672.0)[ADNET SYSTEMS INC] wrote:
>      > I am running bacula 5.2.12 on RHEL6 O.S. with IBM TS3200 Tape Library
>      > with two LTO5 drives. Sometimes the autochanger is unable to mount a
>      > required tape as the tape gets stuck in its slot and needs manual
>      > intervension.
>
>     "stuck" can mean many things.
>
>     How is the library connected to the bacula server?
>
>     What's the exact error message you get?
>     What shows on the library front panel?
>
>
>
>
>
>     
> ------------------------------------------------------------------------------
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>




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