I do like the GUI of AdminCenter, I don't look forward to everything via 
command line.

But, using documented versions of the browser isn't the fix.  

I think I had about 8 PMRs just to deal with trying to install 
Monitoring/AdminCenter.  

Once installed, I'm finding it's not ready for prime time.

One of my usability issues did result in an APAR, attempting to search Activity 
Log more than once in a given window.

Another issue was replicated by IBM, then moved to development for review.  Dev 
apparently want to "see the problem" and the give/take between Dev and the 
person at IBM that replicated the issue has been at least a couple of weeks.  I 
see an occasional email of them trying to coordinate a meeting time.

Admin Center 6.2 works very well, wouldn't want to do without it.  Trying to 
setup 6.3 has been one very long, frustrating, process.

I think Common Reporting, using the Cognos system in 6.3.1 will work for me; I 
gave up on BIRT.  BIRT isn't IBMs product, thus NO support to answer even 
simple questions, and wasn't finding any help via open source with BIRT.



------------------------------------------------
Harold Vandeventer
Systems Programmer
State of Kansas - Office of Information Technology Services
Harold.Vandeventer AT ks DOT gov
(785) 296-0631


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Prather, Wanda
Sent: Saturday, June 23, 2012 5:43 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Admin Center Issues

The problem here is that you are getting inappropriate response from IBM Tech 
Support.  No open PMR should drag on for months.

There is no reason it should not function on Win2008 R2, I've got it running on 
2 customers on Win2008 R2.
Any time you have a problem that goes on and on and gets no resolution from IBM 
Tech Support, go through the escalation process (which everyone is entitled to 
use):
a) call Tech support with your current PMR number
b) ask for the duty manager
c) explain that you are not getting timely response and ask to raise the 
priority of the PMR
d) rinse and repeat until you get to Sev 1 if you have to (you shouldn't have 
to, but it's been known to happen).
e) also, if you are still at support level 1, tell the duty manager to send you 
to level2, then to level3 if you don't get appropriate response.

You should have an IBM Tivoli rep (probably from the education division, which 
will make it harder to apply pressure.  But you should still be able to find 
your rep.)  Tell them what is going on.
If you STILL don't get appropriate response from Tech Support, they can open a 
"crit sit", which will result in weekly (if not daily) concalls with Tech 
Support and marketing and you until it gets resolved.  If it gets to this 
level, you will have more IBM'ers in your lap than you can find time to talk to.

I am the first to say that NONE of this should be necessary.  But sometimes you 
have to do the pushing from your end to get it resolved.  Raise hell and you 
will get results.  

All that being said, the AC is very very VERY sensitive to the browser you are 
using.   It is technically supported only on IE7/8 and Firefox 3.5/3.6.  Do 
yourself a favor and download a copy of Firefox 3.6 and try it.

W

 


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Jim Neal
Sent: Friday, June 22, 2012 5:46 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] Admin Center Issues
Importance: High

Hi All,



                I have been working off and on for about four months with IBM 
Tech support to resolve an issue with Admin Center and so far no luck!
I am hoping there is one person in the world that can tell me why I can't get 
Admin Center 6.3 to function on a Windows 2008 R2 System.  I installed both the 
Reporting and Admin Center and there were no errors reported.
However, when I open the Tivoli Integrated Portal, there is no option that says 
"Tivoli Storage Manager"  and nothing that looks anything like the online 
documentation.  I am at the end of my rope with this and would
appreciate any assistance.   Thanks much!





                Jim Neal

                Sr. TSM Admin

                Storage and Backup Group

                U.C. Berkeley

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