Service Desk provides a module known as the NSM Gateway capable of passing
events from NetView on to the Service Desk (TPM etc). It's actually pretty
customizeable to allow for mapping specific slots (if comgin from TEC) or
MIB information to SCIM depending on how you'd like to write your rules and
scripts. Having done 20 or so of these I can speak from experience that
you'll need some customization on the scripts (read: get the idea and
rewrite) provided with the module but if you're class/rule savvy and decent
with Perl or bash it's pretty straightforward. Let me know if you'd like
any detailed information and I'll be glad to oblige,
/Chris Dailey
Enterprise Certified ESM Consultant
Evergreen Systems, Inc.
(978) 764-0604 @cell
(888) 910-8972 @page
-----Original Message-----
From: Domenico Conia [mailto:domenico_conia AT IT.IBM DOT COM]
Sent: Wednesday, February 23, 2000 12:41 PM
To: NV-L AT UCSBVM.ucsb DOT edu
Subject: Netview 5.1 NT and TSD Integration
I need some informations on the tne best way to integrate Netview 5.1 NT
and Tivoli Service Desk NT.
Could we create a "ticket" for TSD from a Netview trap ?
Thanks in advance.
______________________________________________________________
Domenico Conia Tivoli Certified Consultant
tel. ++39 (0) 2 59628002 ++39 (0) 335 7446011
email: domenico_conia AT it.ibm DOT com
Service Desk provides a module known as the NSM Gateway capable of passing events from NetView on to the Service Desk (TPM etc). It's actually pretty customizeable to allow for mapping specific slots (if comgin from TEC) or MIB information to SCIM depending on how you'd like to write your rules and scripts. Having done 20 or so of these I can speak from experience that you'll need some customization on the scripts (read: get the idea and rewrite) provided with the module but if you're class/rule savvy and decent with Perl or bash it's pretty straightforward. Let me know if you'd like any detailed information and I'll be glad to oblige,
/Chris Dailey
Enterprise Certified ESM Consultant
Evergreen Systems, Inc.
(978) 764-0604 @cell
(888) 910-8972 @page
-----Original Message-----
From: Domenico Conia [mailto:domenico_conia AT IT.IBM DOT COM]
Sent: Wednesday, February 23, 2000 12:41 PM
To: NV-L AT UCSBVM.ucsb DOT edu
Subject: Netview 5.1 NT and TSD Integration
I need some informations on the tne best way to integrate Netview 5.1 NT
and Tivoli Service Desk NT.
Could we create a "ticket" for TSD from a Netview trap ?
Thanks in advance.
______________________________________________________________
Domenico Conia Tivoli Certified Consultant
tel. ++39 (0) 2 59628002 ++39 (0) 335 7446011
email: domenico_conia AT it.ibm DOT com
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