Does Service desk provide you with an executable to create a ticket from the
command line?  If so, then the answer is "yes".  If not, then I don't see how.
If yes, you could configure the trap in trapd.conf. by using Task --> Trap
Settings

If you don't know about how to use Service Desk, then I suggest you consult the
Tivoli forum, see
http://www.tivoli.isis2000.com/lists.html


James Shanks
Tivoli (NetView for UNIX) L3 Support



Domenico Conia <domenico_conia AT IT.IBM DOT COM> on 02/23/2000 12:41:24 PM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on NetView
      <NV-L AT UCSBVM.UCSB DOT EDU>

To:   NV-L AT UCSBVM.UCSB DOT EDU
cc:    (bcc: James Shanks/Tivoli Systems)
Subject:  Netview 5.1 NT and TSD Integration




I need some informations on the tne best way to integrate Netview 5.1 NT
and Tivoli Service Desk NT.
Could we create a "ticket" for TSD from a Netview trap ?

Thanks in advance.

______________________________________________________________
Domenico Conia                    Tivoli Certified Consultant
tel. ++39 (0) 2 59628002      ++39 (0) 335 7446011
email: domenico_conia AT it.ibm DOT com