I had LOTS of difficulty getting this setup at the end of last year but
eventually got through and now have full access to the Tivoli Support
site (my only Tivoli product is TME 10 NetView).  It became very clear
that it was a problem with internal IBM / Tivoli systems when customers
had bought through a VAR.  I was also assured that there was no
intention to deny access - it has to cost FAR less to support us via the
internet than via people and phones.

If you need the IBM UK name who fixed this for me, Ken, please contact
me directly.

Regards,
Jane
--
Tivoli Certified Enterprise Consultant
Skills 1st Limited, 2 Cedar Chase, Taplow, Bucks, SL6 0EU, UK
Tel: +44 (0)1628 782565
Copyright (c) 1999 Jane Curry <jane.curry AT skills-1st.co DOT uk>.  All rights
reserved.