Tivoli Support Site

1999-08-05 11:21:57
Subject: Tivoli Support Site
From: Freeman Ken <Ken.Freeman AT WOOLWICH.CO DOT UK>
To: nv-l AT lists.tivoli DOT com
Date: Thu, 5 Aug 1999 16:21:57 +0100
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of its subsidiaries. The sender may not be authorised to give financial
advice and nothing in this message should be constructed as offering
such advice.

MANAGERS which are regulated by the Personal Investment Authority for
Life Assurance and Unit Trust business
I have been trying to access the Tivoli Support site (www.tivoli.com) and
more specifically the FAQ pages. Due to the problems experienced with not
being able to register using the given Account Number I contacted Tivoli,
via my reseller, and this is the answer that I received:

        "The support site that you're trying to access is purely for our
Partners to log support calls (reseller & distribution).
        If a Netview end user requires support, they have to contact the
dedicated support number given as on the maintenance contract.
        This way we can prioritise your query."

Is this correct and am I trying to access the wrong site?

Ken Freeman
Woolwich plc

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