Vince Rosso@TRANSALTA
12/07/99 11:48 AM

James would you know if that means we are also restricted from using the
secure areas of the Tivoli Web site.   The web site would be useful for us
even if we can't log problems directly with Tivoli.





 (Embedded
 image moved   James Shanks <James_Shanks AT TIVOLI DOT COM>
 to file:      07/12/99 11:10 AM
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Please respond to Discussion of IBM NetView and POLYCENTER Manager on
      NetView <NV-L AT UCSBVM.ucsb DOT edu>

To:   NV-L AT UCSBVM.ucsb DOT edu
cc:    (bcc: Vince Rosso)
Subject:  Re: Customer Number Information




I'm afraid that if you purchased through Compaq (Digital) then you must
contact
them for all your service needs, and they will open a problem to Tivoli,
if
that is required.  To put it another way, you don't have a Tivoli customer
number but a Compaq one.

At least that is my understanding of how this works.

James Shanks
Tivoli (NetView for UNIX) L3 Support



Vince Rosso <Vince_Rosso AT TRANSALTA DOT COM> on 07/12/99 12:51:27 PM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on
NetView
      <NV-L AT UCSBVM.UCSB DOT EDU>

To:   NV-L AT UCSBVM.UCSB DOT EDU
cc:    (bcc: James Shanks/Tivoli Systems)
Subject:  Customer Number Information





Vince Rosso@TRANSALTA
12/07/99 10:51 AM

We had recently purchased the Netview 5.1.1. for Digital Unix through
Compaq and bought the extended support as well.   Where does one found out
what their customer number is to register for Tivoli support?   Is that
information normally included with the software?   Thanks!

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