I'm afraid that if you purchased through Compaq (Digital) then you must contact
them for all your service needs, and they will open a problem to Tivoli,  if
that is required.  To put it another way, you don't have a Tivoli customer
number but a Compaq one.

At least that is my understanding of how this works.

James Shanks
Tivoli (NetView for UNIX) L3 Support



Vince Rosso <Vince_Rosso AT TRANSALTA DOT COM> on 07/12/99 12:51:27 PM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on NetView
      <NV-L AT UCSBVM.UCSB DOT EDU>

To:   NV-L AT UCSBVM.UCSB DOT EDU
cc:    (bcc: James Shanks/Tivoli Systems)
Subject:  Customer Number Information





Vince Rosso@TRANSALTA
12/07/99 10:51 AM

We had recently purchased the Netview 5.1.1. for Digital Unix through
Compaq and bought the extended support as well.   Where does one found out
what their customer number is to register for Tivoli support?   Is that
information normally included with the software?   Thanks!