This is second hand information, but reliable.  My former employer is
seriously considering giving the boot to Netview in favor of OpenView for
purely support issues.  They have experienced the same problems you have
mentioned.

Hopefully, Tivoli support will get the message and resolve these issues.

-----Original Message-----
From:   Discussion of IBM NetView and POLYCENTER Manager on NetView
[mailto:NV-L AT UCSBVM.UCSB DOT EDU] On Behalf Of Connie Logg
Sent:   Wednesday, May 05, 1999 9:51 AM
To:     NV-L AT UCSBVM.UCSB DOT EDU
Subject:        Re: Netview support

I thoroughly agree.

At 02:40 PM 5/5/99 +1000, you wrote:
>Netviewers
>
>I'm looking for feedback on Netview Support. From our point of view in
>Australia, Support can only be described as extremely poor. Whenever we log
>a call, we find it takes forever to get a problem acknowledged and have to
>continuously chase to get a response. More often than not, problems are
>fixed ourself or through the cooperation of this forum.
>
>Your feedback will be used to give Netview support a bit of a nudge in the
>case that this problem is universal
>
>Thanks and regards
>
>Phil
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" Of course the opinions expressed here are my own. "

Connie Logg    CAL AT SLAC.Stanford DOT Edu  ph: 650-926-2879
Network Management and Performance Analyst
SLAC (MS 97), P.O. Box 4349, Stanford, CA 94309

"Happiness is found along the way, not at the end of the road."