Re: e:fixes

1999-01-27 17:50:32
Subject: Re: e:fixes
From: Simon Long <simon AT NETTRACK.COM DOT AU>
To: nv-l AT lists.tivoli DOT com
Date: Thu, 28 Jan 1999 09:50:32 +1100
Hi James,

Thanks very much for your response mate.   I apologise if I sound
untrusting but working for an IBM business partner I sometimes feel
a bit on the periphery of things.  I also apologise to Tivoli support if I come

across sounding ungrateful ( I must admit it did read like that ).  I'm
trying to get a feel for things so I can give decent advice to customers.


Simon Long
Nettrack Technical Solutions Pty Ltd

James_Shanks AT TIVOLI DOT COM wrote:

> What story are you expecting?
> An efix is a new executable which, on the developer's box at least, fixed
> the reported problem.  But it has not been through formal test or system
> integration, and it is never going to be regression tested against the
> level of code you actually have -- it will be incorporated into a new level
> and that will be tested.  So of course the response is "don't apply unless
> we tell you".  Level 2 Support does not want to get a frantic call from
> someone who blindly downloaded incompatible efixes and installed them and
> now cannot get the system to run at all.  They'd like to help verify that
> the problem you have is likely to be solved by the efix you want and then
> to track whether or not it really did.  They want to make certain that you
> understand that efixes are experimental, and may not work, and that you
> need to have a backup in place.
> James Shanks
> Tivoli (NetView for UNIX) L3 Support
> Simon Long <simon AT nettrack.com DOT au> on 01/26/99 09:00:15 PM
> Please respond to simon AT nettrack.com DOT au
> cc:    (bcc: James Shanks)
> Subject:  e:fixes
> Hi,
> I have to support clients running Netview on AIX, Solaris, and
> Netview platforms.   I constantly hear about e:fixes and have applied
> the
> IX81622 for security on Solaris - BUT - I have yet to receive advice
> from Tivoli that doesn't say "Don't apply any e:fixes until we tell you
> to".
> This is OK but I can't help thinking this is not the full story.   Can
> anyone
> help me?
> Thanks heaps,
> Simon Long
> Nettrack Techynical Solutions Pty Ltd

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