Veritas-bu

[Veritas-bu] Netbackup Restore Failure

2007-03-26 03:37:09
Subject: [Veritas-bu] Netbackup Restore Failure
From: simon.weaver at astrium.eads.net (WEAVER, Simon (external))
Date: Mon, 26 Mar 2007 08:37:09 +0100
Robert
Ok so what was the cause of the problem?



Regards

Simon Weaver
3rd Line Technical Support
Windows Domain Administrator

EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU

Email:  <mailto:Simon.Weaver at Astrium-eads.net> Simon.Weaver at 
Astrium-eads.net

-----Original Message-----
From: Neal, Robert [mailto:Robert.Neal at fnf.com]
Sent: 23 March 2007 17:07
To: veritas-bu at mailman.eng.auburn.edu
Subject: [Veritas-bu] Netbackup Restore Failure



Just a heads up folks...

We recently had a major DR event with one of our high profile clients and
encountered a severe bug during the restore process on several systems.

Our environment for the DR is as follows:

Master, Media Servers, and Clients = Netbackup 5.1 MP4

This bug occurred when we tried to restore



We had made 4 restore attempts and identified a possible problem with the
images - they contain characters that the Symantec/Veritas software does not
know how to restore correctly. The image looks like the letter A with a ^
above it and a square or backwards question mark, The Netbackup software
does NOT know how to translate this file correctly and blows up with a
generic error code 5 (failed to restore). We are investigating what this
file is and where it came from. We believe that this file may be a hold over
from when the box was on Windows 2000 and was kept (Corrupted? Translated?)
when the server was upgraded to Windows 2003. We also need to consider that
the file may be some type of temp or corrupted file. We are investigating.

This is what appears during the restore attempt:

C:\\WINNT\\system32\\clients\\faxclient

            03/22/07 15:44:35 - Error bptm(pid=1993) The following
files/folders were not restored:

            03/22/07 15:44:35 - Error bptm(pid=1993) UTF - /C/WINNT/??



This problem this week was a challenge to Symantec/Veritas support and they
failed. They erroneously pointed us in a false direction by stating that the
problem was in our having a mix of Windows 2000 and Windows 2003 clients in
the same policy. This we know was false, as we have repeatedly done these
restores on several of our last 3 DR exercises. This was also confirmed by
many responses from the folks contributing to the
Veritas-bu at mailman.eng.auburn.edu mailing list support forum. Our in house
Netbackup support team had the problem for 8 hours and succeeded. Thanks for
all your help on this issue.



Remember this:

Any chowderhead can do backups, it's takes a PROFESSIONAL to consistently
and successfully RESTORE.

Have a GREAT weekend.





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