Veritas-bu

[Veritas-bu] Netbackup Restore Failure

2007-03-23 13:07:08
Subject: [Veritas-bu] Netbackup Restore Failure
From: Robert.Neal at fnf.com (Neal, Robert)
Date: Fri, 23 Mar 2007 13:07:08 -0400
Just a heads up folks...

We recently had a major DR event with one of our high profile clients and 
encountered a severe bug during the restore process on several systems.

Our environment for the DR is as follows:

Master, Media Servers, and Clients = Netbackup 5.1 MP4

This bug occurred when we tried to restore 

 

We had made 4 restore attempts and identified a possible problem with the 
images - they contain characters that the Symantec/Veritas software does not 
know how to restore correctly. The image looks like the letter A with a ^ above 
it and a square or backwards question mark, The Netbackup software does NOT 
know how to translate this file correctly and blows up with a generic error 
code 5 (failed to restore). We are investigating what this file is and where it 
came from. We believe that this file may be a hold over from when the box was 
on Windows 2000 and was kept (Corrupted? Translated?) when the server was 
upgraded to Windows 2003. We also need to consider that the file may be some 
type of temp or corrupted file. We are investigating.

This is what appears during the restore attempt:

C:\\WINNT\\system32\\clients\\faxclient

            03/22/07 15:44:35 - Error bptm(pid=1993) The following 
files/folders were not restored:

            03/22/07 15:44:35 - Error bptm(pid=1993) UTF - /C/WINNT/??

 

This problem this week was a challenge to Symantec/Veritas support and they 
failed. They erroneously pointed us in a false direction by stating that the 
problem was in our having a mix of Windows 2000 and Windows 2003 clients in the 
same policy. This we know was false, as we have repeatedly done these restores 
on several of our last 3 DR exercises. This was also confirmed by many 
responses from the folks contributing to the Veritas-bu at 
mailman.eng.auburn.edu mailing list support forum. Our in house Netbackup 
support team had the problem for 8 hours and succeeded. Thanks for all your 
help on this issue. 

 

Remember this:

Any chowderhead can do backups, it's takes a PROFESSIONAL to consistently and 
successfully RESTORE.

Have a GREAT weekend.

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: 
http://mailman.eng.auburn.edu/pipermail/veritas-bu/attachments/20070323/fcd50ef9/attachment.htm

<Prev in Thread] Current Thread [Next in Thread>