Veritas-bu

[Veritas-bu] Symantec ?!Support?!

2007-03-22 11:52:50
Subject: [Veritas-bu] Symantec ?!Support?!
From: jon_bousselot at sd.vrtx.com (Jon Bousselot)
Date: Thu, 22 Mar 2007 08:52:50 -0700
I'll reply to my own message.

It seems our load balancer may have contributed to the login failures at
the symantec support site.  We have changed the balancer policy to only
use one ISP instead of three, for this site specifically, and the site
now becomes functional with normal response times.

-Jon
> I read the threads, and had the same conclusion several of you did even
> before reviewing the issues presented here.
>
> Is anyone else having problems getting through or using
> https://mysupport.symantec.com/
>
> I get this about 95% of the time, sometimes even before I can login.
>
> -------------8<-----------
> MySupport Application Error
>
> The MySupport application has encountered a program error. You can
> either try again or contact  Symantec Technical Services
>
> Thank you for your patience.
>
>
> ------------>8--------------
>
> Raising the issue to my local sales/support staff here in Southern
> California has occasionally generated a sympathetic response, but not
> much else.  I think the wrong company got bought.
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