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Hi.
Maybe we should sign a email all together and sent it to them....
Jim
_____
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Bahnmiller,
Bryan
Sent: Wednesday, May 17, 2006 6:24 PM
To: Bob Stump; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] New Search Solution from Symantec Enterprise
Technical Services
Bob,
I've tried your link. It looks like they have finally broken the keyword
search completely. I and my co-workers have found the new search completely
useless. I think I've managed to find 1 answer out of maybe 100 queries.
I have sent my feedback to Symantec. I told them that the natural language
query might work for Joe average user of NAV, but when I'm trying to do a
keyword search off of a specific error message, it is useless.
Maybe I'm just to old to get used to change, but this change in the
support site has completely thrown me.
Bryan Bahnmiller
ISD Business Continuity
Pier 1 Imports, Inc
817-252-8570
_____
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Bob Stump
Sent: Monday, May 15, 2006 11:55 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] New Search Solution from Symantec Enterprise Technical
Services
If you don't like the engine touted in technote 282968 below, you can still
access the Boolean search engine at this link:
http://seer.support.veritas.com/NAV_BAR/clustersearch.asp?ddProduct=NBUESVR
<http://seer.support.veritas.com/NAV_BAR/clustersearch.asp?ddProduct=NBUESVR
&crumb=on> &crumb=on
New Search Solution from Symantec Enterprise Technical Services
http://support.veritas.com/docs/282968
Details:
Enterprise Support Customers-
We are pleased to announce the release of the first phase of a new era of
enterprise level technical support. As a result of customer satisfaction
surveys and feedback collected from various customer channels we are
building a more robust self-service experience for you, our enterprise
support customers. The first, and most visible, part of this new experience
is the introduction of an entirely new search engine designed to bring you
the right answer faster and more reliably than ever before.
This new search engine is based on Natural Language Processing (NLP)
technology. Unlike an imprecise keyword search engine, our new NLP works
best when it has more details. For example, in the past, a search for
"drivers" might have yielded a range of documents related to the download,
installation, update, or driver related errors on a target system. There
were too many results, and the required document may have been far down the
list, requiring valuable time and effort scanning results.
With the new search engine, you are free to ask for exactly what you want
and limit the results to only those that matter. For example, if you are
looking to download drivers ask "Where can I download tape device drivers
for Backup Exec version 10?" and get just a few very specific documents in
return. As mentioned above, our new search is a Natural Language Processing
search engine and works better with questions or phrases than with a keyword
style search. Providing more words is better, and questions or multiple
keywords will elicit better results than one or two key words.
For further tips please click on the "Search Tips" link on the Enterprise
Support landing page.
In the end, our mission is to deliver the right answer as the top result for
your specific question. Your issue - your words - your answer. Quick and
painless problem resolution at a pace we expect will set a new industry
standard.
On behalf of the Engineers and Management at Symantec Corporation, thank you
again for your loyalty and patience as we undertake this ambitious project.
Symantec Software Enterprise Technical Support
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<DIV dir=3Dltr align=3Dleft><SPAN class=3D031052621-18052006><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Hi.</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D031052621-18052006><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN> </DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D031052621-18052006><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Maybe we should sign a email all together and =
sent it to=20
them....</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D031052621-18052006><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN> </DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D031052621-18052006><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Jim</FONT></SPAN></DIV><BR>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> =
veritas-bu-admin AT mailman.eng.auburn DOT edu=20
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] <B>On Behalf Of =
</B>Bahnmiller,=20
Bryan<BR><B>Sent:</B> Wednesday, May 17, 2006 6:24 PM<BR><B>To:</B> Bob =
Stump;=20
veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> RE: [Veritas-bu] =
New Search=20
Solution from Symantec Enterprise Technical =
Services<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=3DSection1>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Courier">Bob,<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Courier"> =
I’ve tried=20
your link. It looks like they have finally broken the keyword search =
completely.=20
I and my co-workers have found the new search completely useless. I =
think I’ve=20
managed to find 1 answer out of maybe 100 queries. =
<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Courier"> I =
have sent my=20
feedback to Symantec. I told them that the natural language query might =
work for=20
Joe average user of NAV, but when I’m trying to do a keyword =
search off of a=20
specific error message, it is useless.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Courier"> =
Maybe I’m just=20
to old to get used to change, but this change in the support site has =
completely=20
thrown me.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Courier"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Courier">Bryan=20
Bahnmiller</SPAN></FONT><FONT face=3DCourier color=3Dnavy><SPAN=20
style=3D"COLOR: navy; FONT-FAMILY: =
Courier"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Courier">ISD =
Business=20
Continuity</SPAN></FONT><FONT face=3DCourier color=3Dnavy><SPAN=20
style=3D"COLOR: navy; FONT-FAMILY: =
Courier"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Courier">Pier 1 =
Imports,=20
Inc</SPAN></FONT><FONT face=3DCourier color=3Dnavy><SPAN=20
style=3D"COLOR: navy; FONT-FAMILY: =
Courier"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DCourier color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Courier">817-252-8570</SPAN></FONT><FONT=20
face=3DCourier><SPAN=20
style=3D"FONT-FAMILY: Courier"><o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<DIV class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; TEXT-ALIGN: center" =
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style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Courier">
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</SPAN></FONT></DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><B><FONT =
face=3DTahoma size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma">From:</SPAN></FONT></B><FONT=20
face=3DTahoma size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma">=20
<st1:PersonName=20
w:st=3D"on">veritas-bu-admin AT mailman.eng.auburn DOT edu</st1:PersonName>=20
[mailto:<st1:PersonName=20
w:st=3D"on">veritas-bu-admin AT mailman.eng.auburn DOT edu</st1:PersonName>] =
<B><SPAN=20
style=3D"FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Bob =
Stump<BR><B><SPAN=20
style=3D"FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, May 15, 2006 11:55=20
AM<BR><B><SPAN style=3D"FONT-WEIGHT: bold">To:</SPAN></B>=20
veritas-bu AT mailman.eng.auburn DOT edu<BR><B><SPAN=20
style=3D"FONT-WEIGHT: bold">Subject:</SPAN></B> [Veritas-bu] New Search =
Solution=20
from Symantec Enterprise Technical =
Services</SPAN></FONT><o:p></o:p></P></DIV>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">If you don't like the =
engine touted=20
in technote 282968 below, you can still access the Boolean search engine =
at this=20
link:<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><A=20
href=3D"http://seer.support.veritas.com/NAV_BAR/clustersearch.asp?ddProdu=
ct=3DNBUESVR&crumb=3Don">http://seer.support.veritas.com/NAV_BAR/clus=
tersearch.asp?ddProduct=3DNBUESVR&crumb=3Don</A><o:p></o:p></SPAN></F=
ONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">New Search Solution from =
Symantec=20
Enterprise Technical Services<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><A=20
href=3D"http://support.veritas.com/docs/282968";>http://support.veritas.co=
m/docs/282968</A><o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DTahoma =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><SPAN=20
class=3Dbodytoolboxheader><B><FONT face=3D"Arial Narrow" color=3D#990000 =
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #990000; =
FONT-FAMILY: 'Arial Narrow'">Details:</SPAN></FONT></B></SPAN><FONT=20
face=3DTahoma size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"><o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><st1:City =
w:st=3D"on"><st1:place=20
w:st=3D"on"><FONT face=3DTahoma size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma">Enterprise</SPAN></FONT></st1:place></st1:City><FONT=20
face=3DTahoma size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"> Support=20
Customers- <BR><BR>We are pleased to announce the release of the first =
phase of=20
a new era of enterprise level technical support. As a result of customer =
satisfaction surveys and feedback collected from various customer =
channels we=20
are building a more robust self-service experience for you, our =
enterprise=20
support customers. The first, and most visible, part of this new =
experience is=20
the introduction of an entirely new search engine designed to bring you =
the=20
right answer faster and more reliably than ever before. <BR><BR>This new =
search=20
engine is based on Natural Language Processing (NLP) technology. =
Unlike an=20
imprecise keyword search engine, our new NLP works best when it has more =
details. For example, in the past, a search for =
“drivers” might have=20
yielded a range of documents related to the download, installation, =
update, or=20
driver related errors on a target system. There were too many results, =
and the=20
required document may have been far down the list, requiring valuable =
time and=20
effort scanning results. <BR><BR>With the new search engine, you are =
free to ask=20
for exactly what you want and limit the results to only those that =
matter. For=20
example, if you are looking to download drivers ask “Where can I =
download tape=20
device drivers for Backup Exec version 10?” and get just a few =
very specific=20
documents in return. As mentioned above, our new search is a =
Natural=20
Language Processing search engine and works better with questions or =
phrases=20
than with a keyword style search. Providing more words is better, and =
questions=20
or multiple keywords will elicit better results than one or two key=20
words.<BR><BR>For further tips please click on the “Search =
Tips” link on the=20
Enterprise Support landing page.<BR><BR>In the end, our mission is to =
deliver=20
the right answer as the top result for your specific question. Your =
issue - your=20
words - your answer. Quick and painless problem resolution at a pace we =
expect=20
will set a new industry standard.<BR><BR>On behalf of the Engineers and=20
Management at Symantec Corporation, thank you again for your loyalty and =
patience as we undertake this ambitious project. <BR><BR>Symantec =
Software=20
<st1:City w:st=3D"on"><st1:place =
w:st=3D"on">Enterprise</st1:place></st1:City>=20
Technical =
Support<o:p></o:p></SPAN></FONT></P></DIV></DIV></DIV></BODY></HTML>
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