Hello Matt

When I came onsite here, there were plenty of status 54's and 42's but in each
case it turned out to be a machine that was derigged from production without
that information making it to the Netbackup class so I haven't much to offer in
the way of diagnosing those codes with machines that they should be working
with.   It's actually a rather large number of ports that need to be opened,
have you tried just opening all the ports between the two designated hosts as a
test to see if it works and to collect some firewall logs on what the traffic
really is?    I used to have to do that all the time because so many
applications are administered by groups that have no idea as to how networking
really works.

According to the trouble shooting guide, status 54 is a winsock 60 second
timeout and is common when the client is a Macintosh or a Netware client because
those clients can only handle one backup at a time.   Disable multi-streaming on
your class and see if the status 54's go away.

Regards,
John I Wang
Sr. Systems Engineer
Steverson Information Professionals

---
Enron Broadband Services
Enron Building 1472c
ph (713) 345-4291
fax (713) 646-8063


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|        |          Matt.Long@mar|
|        |          riott.com    |
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  |                                                                   |
  |       To:     John Wang/Contractor/Enron Communications@Enron     |
  |       Communications                                              |
  |       cc:     veritas-bu AT mailman.eng.auburn DOT edu                   |
  |       Subject:     RE: [Veritas-bu] return code "1" on backups    |
  |       regarding OTM !!!!                                          |
  >-------------------------------------------------------------------|



John,

           Thanks for the reply.  If they are registry files then its not that
easy to disregard them.  I am also getting status 54, unable to connect to
server errors.  I have opened the TCP ports on my firewall to allow backups
across the network.  Am I missing another piece of the pie? I am new to this
software so any comments are greatly appreciated.  Thanks

Matt Long
Systems Administration
Marriott International
301-696-2690


-----Original Message-----
From: John_Wang AT enron DOT net [mailto:John_Wang AT enron DOT net]
Sent: Wednesday, November 08, 2000 4:00 PM
To: Matt.Long AT marriott DOT com
Cc: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] return code "1" on backups regarding OTM !!!!




Hello Matt

OTM cache size problems would result in code 11's not code 1's.   I believe
that
code 1's indicate problems with individual files within the filesystem being
backed up such as long filenames or read errors.   I suppose you could turn
on
debugging to see which file is causing the problems (anybody with any hints
on
an easy way to turn all those pesky newlines to carriage return line feeds
in
the bpkar logfile?) or you could just scan your disks (would an NT person
care
to comment on how, can't seem to find scandisk on my laptop).

I believe that code 1's don't invalidate the backup run like code 11's do,
so
you've still got backups minus the problem files.   Currently, I'm not going
to
worry about my code 1's till I've got the others under control.

Regards,
John I Wang
Sr. Systems Engineer
Steverson Information Professionals

---
Enron Broadband Services
Enron Building 1472c
ph (713) 345-4291
fax (713) 646-8063


|--------+----------------------->
|        |          Matt.Long@mar|
|        |          riott.com    |
|        |                       |
|        |          11/08/00     |
|        |          02:48 PM     |
|        |                       |
|--------+----------------------->
  >-------------------------------------------------------------------|
  |                                                                   |
  |       To:     veritas-bu AT mailman.eng.auburn DOT edu                   |
  |       cc:     (bcc: John Wang/Contractor/Enron Communications)    |
  |       Subject:     [Veritas-bu] return code "1" on backups        |
  |       regarding OTM !!!!                                          |
  >-------------------------------------------------------------------|



Hello,

           Currently, I am fighting an OTM issue which is causing my NT
client
backups to fail.  Recently, we have upgraded from version 3.2 to version 3.4
as an eval customer.  I am concerned in that since we have upgraded, all of
our NT client backups are failing with a return code 1 which indicates that
the client was unable to backup certain registry files etc.  Also, when I go
into the admin GUI and try to "configure" the client, I am getting a "unable
to connect to Master" error. I have stopped and restarted everything and am
still getting these errors.  My Master server is an HP N class server
running 11.0.  Also, I am seeing issues where the admin GUI is not seeing
Master server hostname changes.  Please help!!

Matt Long
Systems Administration
Marriott International
301-696-2690

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