Stan,

You don't need a login ID to access the NetWorker documentation nor the
eval software.

Just use the documentation link from the "expired" Legato.com page and
they redirect you to the docs here:

http://softwaresupport.emc.com/support/documentation/dmBrowseDocs.asp?productfamily=storage

Joseph Ortiz
DSMCS, Inc.
----- Original Message -----
From: Stan Horwitz <stan AT TEMPLE DOT EDU>
Date: Wednesday, June 14, 2006 3:15 pm
Subject: Re: [Networker] Stealing from Peter to feed Paul?
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU

> On Jun 14, 2006, at 3:48 PM — 6/14/06, Sackson [US], Mark A. wrote:
> 
> > When I call EMC for support, almost 10 times out of 10 it is a WEBEX
> > session. I like the idea of the WEBEX session because it solves the
> > problem a lot faster.
> >
> > I try to answer questions when I can, but I do not steal from 
> Peter to
> > feed Paul.
> >
> > I find this listsrv VERY VALUABLE to post questions and get 
> responses> from people who are having the same problems I might be 
> experiencing.
> Speaking as the maintainer of this list, I thank you for the kind 
> words.
> The practice of people calling EMC tech support on behalf of other  
> subscribers who lack an EMC tech support agreement is news to me. 
> No  
> one from EMC has contacted me about that issue. I am not doubting  
> that such things happen though. Such a practice strikes me as  
> unethical and I hope that it stops now on the basis of this  
> conversation.
> 
> As for Webex, in all the years I have been dealing with EMC, and  
> Legato before, their tech support engineers have only asked me to  
> open up a Webex session for one incident. That case happened about  
> two weeks ago when I contacted EMC with a plea for help setting up 
> an  
> Exchange cluster for backups. The assistance I received on the 
> basis  
> of that call was top notch! I also like the new tech support web  
> site, but I wish the NetWorker documentation would be readily  
> accessible to anyone without the need to log in.
> 
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