Hi

I am currently working for a university too. Currently using Solstice
Backup (because of the financial benefits!) Biggest problem we found
with using Solstice backup was the support from SUN. We have a
multiplatform environment and whenever there were issues with NetWare
clients we failed to get a resolution. Even with problems with the
backup server we had a hard time getting a problem resolved. All the
engineers I've spoken to in the course of trying to get issues sorted
out have all said they know Veritas NetBackup and not NetWorker.

For this reason we are in the process of transferring to 'real' Legato
NetWorker. Long term we figured it would cost us less to deal with
Legato rather than SUN purely due to the man hours required to get a
solution from SUN. I've no idea if other people have had support issues.

As for how the support would work after downloading stuff from Legato,
I've no idea.


-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER AT LISTMAIL.TEMPLE DOT EDU]
On Behalf Of Christopher T. Beers
Sent: 26 January 2003 01:50
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: [Networker] Solstice Backup or Legato Networker


All:

I will provide some background and wish to get some opinions on what
others have experienced.  I work at a University and as benefit (to the
financial people anyhow) Sun provides Univerisities very aggressive
discounts on Networker, Networker enablers, and support on the Networker
product. The downside to this Sun does not fix the product as regularly
as Legato does.

Has anyone used Sun provided enablers and authorization codes to license
the product from the Legato ftp site?  How has the support from Sun work
after that?  Are you able to purchase additional enablers from Sun and
enter them into the Legato version of the product?  Can you apply Legato
patches to Solstice Backup product?

I am probably traveling in uncharted territory but I figured I would
ask....

Regards,

Christopher T. Beers - UNIX Systems Engineer
Syracuse University - Computing and Media Services
250 Machinery Hall      Syracuse, NY 13244
(315) 443-4103 Office   (315) 443-1621 Fax

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