Sandra,

In general, whenever you are having a problem and need to ask the group
for help, you need to provide more substantial detail than just a vague
symptom ("... on Win 2003 it won't backup open files and snapshot fails
..."). This is the same as calling your automobile repair shop and saying,
"My car won't start." and expecting a good answer to your problem. Your
automobile mechanic needs a lot more information in order to diagnose the
trouble with your car. Likewise for any software or hardware problems you
may have.

For TSM, here is a starter checklist for information you can provide:

- A *specific* description of what operation you are trying to do (i.e. "I
am trying to run a manual backup of my C: and D: drives using the dsmc
command line interface").

- *complete* output showing the results you are getting (console output,
dsmsched.log for scheduled operations, dsmerror.log, GUI screenshots,
etc.).

- Configuration information including TSM client and server operating
system levels and TSM software versions.

- Client options files for client problems (dsm.opt, dsm.sys, client
option set)

- For client problems, if you are using TSM 5.2, resulting dsminfo.txt
file from the command "dsmc query systeminfo".

- Server options and settings for server problems (output from QUERY
OPTION and QUERY STATUS; QUERY LOG F=D and QUERY LOGVOLUME F=D for
recovery log problems; QUERY DB F=D and QUERY DBVOLUME F=D for database
problems, etc.)

- If the client was interacting with the server when the problem occurred,
QUERY ACTLOG output for the timeframe from when the client activity
started through the time it ended.

There are other items as well, but this is just a basic checklist. Not all
problems require all of the information, but the list serves to show you
all the places you can check for the source of the problem.

Now with all of that said: Open File Support is not supported on Windows
2003.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.

"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 11/15/2004
00:16:52:

> Sorry ...
> TSM Server 5.2.2.5 on windows 2000 and client 5.2.2.0 on windows 2003.
>
> Kind Regards,
> Sandra
>
> "Stapleton, Mark" wrote:
>
> > From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On
> > Behalf Of Sandra
> > >I have taken backups on win 2000 and it worked fine with open
> > >file support, but on Win 2003 it won't backup open files and
> > >snapshot fails.
> > >
> > >I have 2 partitions to backup and so i m using include.fs
> > >option to specify snapshotcachelocation. This option is
> > >working great on win2000 but there seem to be something
> > >missing on this win2003 machine.
> >
> > More details needed. Please *always* include your current TSM server
and
> > client levels when asking questions.
> >
> > --
> > Mark Stapleton (stapleton AT berbee DOT com)
> > Berbee Information Networks
> > Office 262.521.5627