Hi Desalegne,

We had the same thing with our 3583, once in a while we got that error.

You might want to check the revision of the plastic slots that hold the
tapes. It's printed on the side of the thing. Rev A is the one with
ploblems on holding the tapes too tight causing changer failures. Rev B
is the fix for that, contact your ibm service center to have them
replaced.

Regards,
Vincent

-----Original Message-----
From: Desalegne Guangul [mailto:Desalegne.T.Guangul AT KP DOT ORG] 
Sent: Thursday, March 18, 2004 2:58 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: 3583 Library problem

Hi Guys,
I'm using Storage management server version 5.1.6.0 on windows 2000 
advanced server and Tape Library IBM LTO 3583-L18 with two drives. Once 
every two weeks I get the following error and nothing get backup to the 
tapes.  The error on the Library shows SAC 8100 and on q actlog has the 
following message:
03/15/2004 06:00:33 ANR8381E LTO volume 649AENL1 could not be mounted in

drive DR1 (mt2.1.0.4).
 03/15/2004 06:00:33 ANR1401W Mount request denied for volume 649AENL1 -

mount failed. 
03/15/2004 06:00:38 ANR8943E Hardware or media error on library LTOLIB 
(OP=8401C058, CC=304, KEY=04, ASC=40, ASCQ=C0, 
SENSE=70.00.04.00.00.00.00.0A.00.00.00.00.40.C0.81.00.00- .00., 
Description=Changer failure). Refer to Appendix D in the 'Messages'
manual 
for recommended action. 03/15/2004 06:00:40 

Checked what the Appendix D in the manual suggests but didn't find that 
being the case here.  The only way I can get around this problem is by 
rebooting the Library.

Any help I can get is appreciated.



Desalegne Guangul
Regional Occupational Health
1800 Harrison St. 21st Floor
510-625-3038 or tieline 8/428-3038


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