It would help if you could provide details on how you know the restore has
failed. What symptoms are you seeing? It is important to be very
*specific*, vague textual descriptions are insufficient for diagnosing
technical problems). The symptoms you have mentioned thus far do not
indicate that there is any problem at all except that maybe you are
waiting on tape mounts.

I do not see how the server activity log would show client message
ANS1247I. Are you sure you are looking at the TSM server activity log?

If, after you start the restore, you run QUERY SESSION from the admin
client, what does it show for the problem client? Also query the server
activity log for the time from when the restore started through the time
that you feel there is a problem. What do those messages show?

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.



Adesh Manjrekar <adeshm AT BOM.ONTRACKIN DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
02/02/2004 08:11
Please respond to
"ADSM: Dist Stor Manager"


To
ADSM-L AT VM.MARIST DOT EDU
cc

Subject
Re: Restore problem with ITSM 5.1.7






Dear Richard

The ITSM GUI client ver 5.1.6 is being used for restores on a Windows NT
4.0 Server operating system. The ITSM server ver is 5.1.7.

While I try to restore a folder from the backup from the client I am
prompted the mesage waiting for files. While the same is tried for
restoring a file the process completes successfully.

On the server console if I go to the Activity Log I see the following
message.

ANS1247I Waiting for files from the server...
The dsmerror.log does not report any error about this event. I am very
sure
about the state of the media and the primary storage pool and can confirm
it to be good.

I even tried the command line option and that has not worked either.
I used the below mentioned command

C:\Program Files\tivoli\tsm\baclient>dsmc restore
\\kumus641\e$\data\mum.pun\refrencefileserver\d\refer\projects\* e:\test\
-subdir=yes

Please let me know if you want me to give you any other information

Warm Regards
Adesh Manjrekar
Network Support Engineer