Do you mean the label libv command failed?

What was the error?

-----Mensaje original-----
De: Kilchenmann Timo [mailto:timo.kilchenmann AT BECHTLE DOT CH]
Enviado el: miercoles, 29 de enero de 2003 9:54
Para: ADSM-L AT VM.MARIST DOT EDU
Asunto: Problems with IBM 3584-L32 library with IBM prelabeld LTO
cartridges


Dear all,

We run into the following problem:

Bought 80 additional labeled LTO cartridges through IBM. Inserted the
cartridges into the library. BUT the library/picker is not able the get the
cartridges out of the slots nor the tape drives. Doing the procedure by
hand I found out, that I need to apply allot of force.

I opened a hardware call. IBM guy showed up, updated microcode on library
and drives. The guy told me that the problems with the cartridges are our
business - not his or IBM's. I responded back that both the library and the
cartridges are from IBM! - no good :-(.

Has anyone out there experienced similar problems? How were the problems
solved?

--------------------------------------------------------
Timo Kilchenmann     E-Mail  timo.kilchenmann AT bechtle DOT ch
                     Phone   +41 1 843 34 91 (direct)
Bechtle Data AG      or      +41 1 843 32 32
Bahnstrasse 58/60    Telefax +41 1 843 34 24
CH-8105 Regensdorf   Mobile  +41 79 417 43 55
Switzerland          http://www.bechtle-data.ch
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