Yes Timo, we did. IBM had to replace all the plastic slots in 2 of the
library frames. Problem disapeared, they were too small (a little bit),

                René LAMBELET
                NESTEC  SA
                GLOBE - Global Business Excellence
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                Information Technology
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                This message is intended only for the use of the addressee
        and may contain information that is privileged and confidential.


-----Original Message-----
From: Kilchenmann Timo [mailto:timo.kilchenmann AT BECHTLE DOT CH]
Sent: Wednesday,29. January 2003 09:54
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Problems with IBM 3584-L32 library with IBM prelabeld LTO
cartridges


Dear all,

We run into the following problem:

Bought 80 additional labeled LTO cartridges through IBM. Inserted the
cartridges into the library. BUT the library/picker is not able the get the
cartridges out of the slots nor the tape drives. Doing the procedure by
hand I found out, that I need to apply allot of force.

I opened a hardware call. IBM guy showed up, updated microcode on library
and drives. The guy told me that the problems with the cartridges are our
business - not his or IBM's. I responded back that both the library and the
cartridges are from IBM! - no good :-(.

Has anyone out there experienced similar problems? How were the problems
solved?

--------------------------------------------------------
Timo Kilchenmann     E-Mail  timo.kilchenmann AT bechtle DOT ch
                     Phone   +41 1 843 34 91 (direct)
Bechtle Data AG      or      +41 1 843 32 32
Bahnstrasse 58/60    Telefax +41 1 843 34 24
CH-8105 Regensdorf   Mobile  +41 79 417 43 55
Switzerland          http://www.bechtle-data.ch
--------------------------------------------------------