You have to call 1-888-IBM-Media (1-888-426-6334) to arrange for warranty
replacement. The link below will give you the full details.

http://www.storage.ibm.com/media/prod_data/g225-6689.html

Rick

Rick Saylor
Austin Community College

At 11:26 AM 10/9/02 -0500, you wrote:

we've got a 3575 L18 tape library, which we use 3575 tapes in. we've had
the library for 2-3 years, and i've got a box of 32 "failed" tapes. i'd
like to try and return those tapes, i'm assuming they are under warranty
right? where in the heck do you return them. ive ibmserve and they are
giving me the run-around. and the tech guy would have no idea either.

anyone do this lately?

alex
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   Alex Lazarevich | Systems | Imaging Technology Group
   alazarev AT itg.uiuc DOT edu | (217)244-1565 | www.itg.uiuc.edu
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