Problem Details
                     .

                     Abstract:

                     TivWeb: Exchange Backup Locks TSM Server

                     .

                     System Type: HP Intel

                     System Model:

                     Other related devices:

                     .

                     Operating System: Windows 2000

                     Product Group: Storage Products

                     Fileset or Version: TSM 4.2.1.8/EXCH 2.2.0.0

                     .

                     Environment:

                     TSM Intel W2K SP2

                     Magstar 3590 latest driver

                     IBM 3494 latest driver

                     TSM Server W2K 4.2.1.8

                     TSM BAClient 4.2.1.15

                     TDP for Exchange 2.2.0.0

                     .

                     Problem Description:

                     Running TDP for Exchange cause TSM server to issue a
mount and after
                     about 1 minute the Exchange backup dies with following
messages:
                     12/13/2001 19:44:54 ANS1017E (RC-50)  Session rejected:
TCP/IP
                     connection failure

                     12/13/2001 19:57:11


 =======================================================================
                     =

                     12/13/2001 19:57:11 Request     : QUERY Exchange

                     12/13/2001 19:57:11 Exchange Server    : _UnKnown_

                     12/13/2001 19:57:11


------------------------------------------------------------------------
                     -
                     -

                     12/13/2001 19:57:25


 =======================================================================
                     =

                     12/13/2001 19:57:25 Request     : Backup

                     12/13/2001 19:57:25 SG List     : First Storage Group

                     12/13/2001 19:57:25 Backup Type     : FULL

                     12/13/2001 19:57:25 Database Name    :

                     12/13/2001 19:57:25 Buffers     : 3

                     12/13/2001 19:57:25 Buffersize     : 1024

                     12/13/2001 19:57:25 Exchange Server    : (Local
Machine)
                     12/13/2001 19:57:25 TSM Node Name    :

                     12/13/2001 19:57:25 TSM Options File    : C:\Program

                     Files\Tivoli\TSM\TDPExchange\dsm.opt

                     12/13/2001 19:57:25 Mount Wait     : Yes

                     12/13/2001 19:57:25 Quiet     : No

                     12/13/2001 19:57:25


------------------------------------------------------------------------
                     -
                     -

                     12/13/2001 19:58:33 Backup of storage group First
Storage Group failed.
                     12/13/2001 19:58:33 ANS1017E (RC-50)  Session rejected:
TCP/IP
                     connection failure

                     12/13/2001 19:59:56 Retrying failed backups...

                     12/13/2001 20:00:02 Total storage groups requested for
backup: 1
                     12/13/2001 20:00:02 Total storage groups backed up:  0

                     12/13/2001 20:00:02 Total storage groups expired:  0

                     12/13/2001 20:00:02 Total storage groups excluded:  0

                     12/13/2001 20:00:02 Throughput rate:    0.00

                     Kb/Sec

                     12/13/2001 20:00:02 Total bytes transferred:   0

                     12/13/2001 20:00:02 Elapsed processing time:   67.08

                     Secs

                     12/13/2001 20:00:02 ANS1017E (RC-50)  Session rejected:
TCP/IP
                     connection failure

                     Eventually, the retries cause the TSM Server to go into
a loop
                     generating thousands of the following message:

                     12/13/2001 19:50:58   ANR8301E I/O error on library
IBMTAPE02
                     (OP=045C6D37,

                     SENSE=N/A, CC=00000026).

                     12/13/2001 19:50:58   ANR8301E I/O error on library
IBMTAPE02
                     (OP=045C6D37,

                     SENSE=N/A, CC=00000026).

                     12/13/2001 19:50:58   ANR8301E I/O error on library
IBMTAPE02
                     (OP=045C6D37,

                     SENSE=N/A, CC=00000026).

                     12/13/2001 19:50:58   ANR8301E I/O error on library
IBMTAPE02
                     (OP=045C6D37,

                     SENSE=N/A, CC=00000026).

                     Need help!

                     We opened an old problem record on this problem at an
older level of
                     TSM. Problem still exists and now repeats anytime an
Exchange backup is
                     run.

Paul D. Seay, Jr.
Technical Specialist
Naptheon Inc.
757-688-8180