Restore mailbox problem

[vegnar]

Restore an exchange mailbox to .pst results in error. I hope someone can help me solving this.
It looks like the problem is to extract the mailbox from the restored files in RSG, but I am not sure.
The RSG after restore consists of Mailbox Store edb+stm, R00.log, R00.chk, res1.log, res2.log

Server is win2003 sp2, Exchange 2003, TDP Exchange: 6.1.3.0, Baclient: 6.2.2.0

This is from tdpexc.log:
02/25/2011 11:19:37 =========================================================================
02/25/2011 11:19:37 Request : RESTORE MAILBOX BEGIN
02/25/2011 11:19:37 Mailbox List : ulvkar
02/25/2011 11:19:37 Mailbox Restore Destination : PST,c:\temp\ulvkar2.pst
02/25/2011 11:19:37 Mailbox Restore Time : 02/07/2011 11:59:59
02/25/2011 11:19:37 Mailbox Restore Filters :
02/25/2011 11:19:37 Exchange Server : (Local Machine)
02/25/2011 11:19:37 From Exchange Server : (Local Machine)
02/25/2011 11:19:37 Temp DB Restore Path :
02/25/2011 11:19:37 Temp Log Restore Path :
02/25/2011 11:19:37 -------------------------------------------------------------------------
02/25/2011 11:19:40 =========================================================================
02/25/2011 11:19:40 Request : QUERY TSM ...
02/25/2011 11:19:40 Component List : *
02/25/2011 11:19:40 Query Type : ALL
02/25/2011 11:19:40 Database Name :
02/25/2011 11:19:40 Inactive Files? : True
02/25/2011 11:19:40 -------------------------------------------------------------------------
02/25/2011 11:21:38 =========================================================================
02/25/2011 11:21:38 Request : RESTORE
02/25/2011 11:21:38 Component List : First Storage Group
02/25/2011 11:21:38 Restore Type : FULL
02/25/2011 11:21:38 Database Name :
02/25/2011 11:21:38 Partial List : Mailbox Store (BSPMAIL01)
02/25/2011 11:21:38 Buffers : 3
02/25/2011 11:21:38 Buffersize : 1024
02/25/2011 11:21:38 Exchange Server : BSPMAIL01
02/25/2011 11:21:38 From Exchange Server : BSPMAIL01
02/25/2011 11:21:38 Object Name :
02/25/2011 11:21:38 Temp Log Restore Path :
02/25/2011 11:21:38 TSM Node Name : BSPMAIL01_EXCH
02/25/2011 11:21:38 TSM Options File : C:\Program Files\Tivoli\TSM\TDPExchange\dsm.opt
02/25/2011 11:21:38 Inactive Files : No
02/25/2011 11:21:38 Mount Databases : Yes
02/25/2011 11:21:38 Mount Wait : Yes
02/25/2011 11:21:38 Quiet : No
02/25/2011 11:21:38 Recover : Yes
02/25/2011 11:21:38 Replay Current Logs : No
02/25/2011 11:21:38 -------------------------------------------------------------------------
02/25/2011 11:21:38 Backup(s) to be restored:
02/25/2011 11:21:38 <First Storage Group : LEGACY : full : 02/06/2011 21:01:00>
02/25/2011 11:21:38 <First Storage Group : LEGACY : incr : 02/07/2011 22:01:14>
02/25/2011 12:12:20 Restore of First Storage Group failed.

02/25/2011 12:12:20 ACN5798E MS Exchange API HRESERESTORECOMPLETE() failed with HRESULT: 0x80004005 -
02/25/2011 12:12:20 Total backups inspected: 2
02/25/2011 12:12:20 Total backups requested for restore: 2
02/25/2011 12:12:20 Total backups restored: 1
02/25/2011 12:12:20 Throughput rate: 14,864.95 Kb/Sec
02/25/2011 12:12:20 Total bytes transferred: 45,341,701,372
02/25/2011 12:12:20 Elapsed processing time: 2,978.75 Secs
02/25/2011 12:12:20 ACN5893E Mailbox restore failed. Please verify that the appropriate databases have been added to the Recovery Storage Group (RSG), the RSG databases are dismounted, and the 'This database can be overwritten by a restore' flag has been set.

Regarding the last message:
Database has been added to RSG, RSG is dismounted, flag has been set.

 

[mallirajan]

Hi,

Before restoring the TDP for exchange 1st you need to ask the exchange person to create the recovery storage group for the exchange.Then you need to restore the DB that needs to be restored into the recovery storage group and then the exchange admin will take care of the rest in restoring the exact mail box to the users.

1. create RSG in exchange
2. Restore to that RSG location
3. Exchange admin to restore the mail boxes to user

Hope this helps


Regards
Malli Shankar

 

[mallirajan]

Incase RSG is created make sure the RSG storage is in mountable state (exchange admin to coordinate with the storage admin to get them done)

Regards
Malli Shankar

 

[vegnar]

Thanks.
I created the RSG and the exchange database is restored to the RSG location. So far it looks ok. In TDP Exchange 6 the mailbox should be extracted from RSG and copied to .pst automatically. I guess that TSM have to mount the database to be able to do this.
If I try to mount the RSG I get an internal error message (eventid 9518 MSExchangeIS).

 

[mallirajan]

Check is that drive is mounted in the OS side and exchange admin mounted in the exchanged RSG group.

Inthat case only your restore is completed into the RSG. So remaining exchange admin will take care. TSM admin dont want to mount anything

Restoring untill the RSG is TSM take rest is the exchange team to perform.

Regards
Malli Shankar