Client not responding during backup

[gavin]

The client is hang and when I query the related session from the server, the wait time is unexpectedly long:

Sess Comm. Sess Wait Bytes Bytes Sess Platform
Number Method State Time Sent Recvd Type
------ ------ ------ ------ ------- ------- ----- --------
11,246 Tcp/Ip Run 0 S 3.5 K 2.5 K Node WinNT
11,248 Tcp/Ip RecvW 56.2 M 380 10.2 G Node WinNT


Please help! The same client has been installed in another Win2003 server and works fine.

 

[moon-buddy]

What does the node's error log say?

Try restarting the TSM services on the node, look for network issues (I have seen faulty NICs or bad configuration), etc.

 

[gavin]

No error log found. I have tried restarted the service and still the same.

The network card seems working properly. I try to copy a large file to anther server successfully. No missing packet when ping.

Is this problem related to network configuration?

 

[moon-buddy]

No error log found. I have tried restarted the service and still the same.

The network card seems working properly. I try to copy a large file to anther server successfully. No missing packet when ping.

Is this problem related to network configuration?

Does initiating a manual backup finish successfully?

 

[domino]

what the values for CommTimeout and IdleTimeout

try q opt

 

[gavin]

CommTimeout = 3600 and IdleTimeout=30

Sometime the backup is ok, sometime hangs. It seems that there is no connection between the client and the server when it hangs.

 

[gavin]

Finally solved the problem. It is because the network card driver is not up to date.