ANS1301E (RC1) Server detected system error

[fredric]

Hi,

We have problems with our TDP Exchange backups.
Exchange 2007 CCR cluster, windows 2003. TSM TDP 6.1, TSM Server 6.2

The TSM server was upgraded last weekend (5.4 -> 6.2). After that the Exchange TDP backups started to fail.
We upgraded the production env. TDP to 6.1 (5.5 before). We have 6.1 in our test env. and it works fine.

When running a full backup (excfull.cmd), we get the following errors in the log:

IBM Tivoli Storage Manager for Mail:
Data Protection for Microsoft Exchange Server
Version 6, Release 1, Level 0.0
(C) Copyright IBM Corporation 1998, 2009. All rights reserved.
ACN5057I The D:\Program Files\Tivoli\TSM\TDPExchange\exchfull_sched.log log file has been pruned successfully.
Querying Exchange Server to gather storage group information, please wait...
Connecting to TSM Server as node 'MAILSRV01'...
Connecting to Local DSM Agent 'MAILBOXSRV02'...
Starting storage group backup...
Beginning VSS backup of 'SG3'(Replica), 'SG1'(Replica), 'SG2'(Replica)...

Executing system command: Exchange integrity check for storage group 'SG1'
ANS1301E (RC1) Server detected system error
ACN5060E A Tivoli Storage Manager API error has occurred.


After the failed backup, the vss write for Exhange shows;
Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {89db336e-5af9-42d5-9073-78ffdd276ba4}
State: [1] Stable
Last error: Retryable error


We have only upgraded the passive node to 6.1, but it shouldn't matter or?

Thanks!

//Fredric

 

[fredric]

problem solved

found the problem.

It was the IdleTimeOut at the TSM server that had changed during the upgrade. The default value is 15min, to small for our production exchange backups. Changed it to 300min.

//Fredric