ANR0567W insufficient mount points

[joes]

currently unavailable on server.
02/22/07 12:08:30 ANR0567W Retrieve or restored failed for session 368 for (WinNT) - insufficient mount points available to satisfy the request. I have an older TSM version that started receiving this error during a client (tape) retrieve. Even when requesting a single file. The system is AIX with an ACSLS robot. All tape drives are seen byTSM and lbtest works fine. The FS doesn't appear to be FULL and it never gets to a point where it requests a tape mount from ACSLS. Any ideas would be great!

 

[BBB]

Can you post

q stg f=d
q dev f=d
q dri
q libr
q path

And q occ <nodename_you're_trying_to_restore>

?

 

[joes]

This is interesting, the path says not online, drive says online!
tsm: MINNEAPOLIS>q path
Source Name Source Type Destination Destination On-Line
Name Type
----------- ----------- ----------- ----------- -------
MINNEAPOLIS SERVER 9840N0 DRIVE No
MINNEAPOLIS SERVER 9840N1 DRIVE No
MINNEAPOLIS SERVER 9840N2 DRIVE No
MINNEAPOLIS SERVER 9840N3 DRIVE No
MINNEAPOLIS SERVER 9840N4 DRIVE No
MINNEAPOLIS SERVER 9840N5 DRIVE No
tsm: MINNEAPOLIS>q libr
Library Name: STKLIB
Library Type: ACSLS
ACS Id: 0
Private Category:
Scratch Category:
External Manager:
Shared: No
LanFree:
ObeyMountRetention:

tsm: MINNEAPOLIS>q dri
Library Name Drive Name Device Type On-Line
------------ ------------ ----------- -------------------
STKLIB 9840N0 ECARTRIDGE Yes
STKLIB 9840N1 ECARTRIDGE Yes
STKLIB 9840N2 ECARTRIDGE Yes
STKLIB 9840N3 ECARTRIDGE Yes
STKLIB 9840N4 ECARTRIDGE Yes
STKLIB 9840N5 ECARTRIDGE Yes

 

[cheffern]

What do you have setup for RESOURCEUTIL in the node's dsm.sys
And what do you have setup for MAXNUMMP on the TSM Server for the node? (q node <nodename> f=d)

Also, update your paths to be online - hopefully they work the first time right off...
Otherwise you are looking at a problem probably between the library and the server.

(I think the paths will vary themselves offline if they detect a problem -
but the drives will stay online...)

If the server is AIX -
Check "errpt -a" (if you have root permissions) to see any library/scsi related errors.

-Chef.

 

[joes]

Tried to bring path online got this message:
tsm: MINNEAPOLIS>update path MINNEAPOLIS 9840N5 SRCType=SERVER DESTType=DRIVE LI
BRary=STKLIB DEVIce=/dev/mt5 ONLine=Yes
ANR8444E UPDATE PATH: Library STKLIB is currently unavailable.
ANS8001I Return code 15.
Not sure why?

 

[joes]

Dumb question, how do you update a library to available? PS: lbtest works as does q tape volumes.

 

[BBB]

I noticed you've got no path to the library defined. I usually do this ... am I doing it unnecessarily or is yours missing?

Otherwise how does TSM know which /dev device file is for your library??

 

[joes]

I did a update path for the library and the command ran fine.

tsm: MINNEAPOLIS>update library STKLIB acsid=0
ANR8465I Library STKLIB updated.

tsm: MINNEAPOLIS>q libr
Library Name: STKLIB
Library Type: ACSLS
ACS Id: 0
Private Category:
Scratch Category:
External Manager:
Shared: No
LanFree:
ObeyMountRetention:

 

[cheffern]

Instead of update path - you might try define path for the library itself...

(this command "update library STKLIB acsid=0" updated the library - not the path)

What BBB is saying is that you should have output like this for 'q path' -
Note the 1st line of my output:

tsm: SERVER1>q path

Source Name Source Type Destination Destination On-Line
Name Type
----------- ----------- ----------- ----------- -------
SERVER1 SERVER SCALAR LIBRARY Yes
SERVER1 SERVER DRIVE01 DRIVE Yes
SERVER1 SERVER DRIVE02 DRIVE Yes
SERVER1 SERVER DRIVE03 DRIVE Yes
SERVER1 SERVER DRIVE04 DRIVE Yes
SERVER1 SERVER DRIVE05 DRIVE Yes
SERVER1 SERVER DRIVE06 DRIVE Yes
SERVER1 SERVER DRIVE07 DRIVE Yes
SERVER1 SERVER DRIVE08 DRIVE Yes
SERVER1 SERVER DRIVE09 DRIVE Yes
SERVER1 SERVER DRIVE10 DRIVE Yes

So when you update the path for it - it may not be able to find it because it isn't defined...make sense?

Use command "DEFINE PATH source_name dest_name srctype=server autodetect=yes desttype=library dev=<your lb dev file> online=yes"

Otherwise - I still think that you should be looking at cabling / hardware issues like suggested before.

(errpt -a)

/-Chef.

 

[joes]

I see what your guys are saying, but this is an API robot. There is no scsi path.

 

[cheffern]

Was this ever working for you?
A restore, I mean?

And how are your backups going now - are they working ok?
I would suspect not - if all your paths are still offline...

tsm: MINNEAPOLIS>q path
Source Name Source Type Destination Destination On-Line
Name Type
----------- ----------- ----------- ----------- -------
MINNEAPOLIS SERVER 9840N0 DRIVE No
MINNEAPOLIS SERVER 9840N1 DRIVE No
MINNEAPOLIS SERVER 9840N2 DRIVE No
MINNEAPOLIS SERVER 9840N3 DRIVE No
MINNEAPOLIS SERVER 9840N4 DRIVE No
MINNEAPOLIS SERVER 9840N5 DRIVE No