Re: [Veritas-bu] Using Datalink for NetBackup Support

Subject:	Re: [Veritas-bu] Using Datalink for NetBackup Support
From:	"Kalusche, Dan" <Dan.Kalusche AT andersencorp DOT com>
To:	"Mike Wigington" <redclay30253 AT yahoo DOT com>, <veritas-bu AT mailman.eng.auburn DOT edu>
Date:	Tue, 19 Aug 2008 14:11:19 -0500

We use Datalink and I've been pleased with them. They are the initial line of support, and if they can't solve the problem, they'll open a call with Symmantec.

My experience is that they'll respond a little faster when you open a call online through their support website. We haven't had any priority one calls, so I can't comment on immediate help...

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Mike Wigington
Sent: Tuesday, August 19, 2008 10:19 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Using Datalink for NetBackup Support

Does anyone in this forum use Datalink for NetBackup support. Can you comment on your satisfaction with Datalink supporting NetBackup. We are looking into this option for monetary reasons.

TIA,
Mike Wigington

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