I definitely think your sales team should be giving you
some sort of response to this. But its not like Symantec isn't
listening. We know from posts here (and I actually got a phone call once)
that they are making changes where they can to accommodate us. However,
this public FTP thing has got to die. I support a number of software
titles and no one in the industry posts public FTP or HTTP copies of their
softwares unless its a DEMO. Its just too easy now days to download a key
from some crack website and plug that into the software you FTPd. To be
honest, I'm not surprised Symantec didn't do this earlier. They need to
protect their intellectual property from piracy. End of
story.
But to your points, their website is a pain in the butt
compared to FTP and someone here even said the website didn't work for large
downloads (that sucks.) There are obvious middle points here and we need
to suggest those.
1) Login Accounts using our Symantec.com credentials for
FTP
2) A non-webscripted way to get to FTP and HTTP URLs of
downloads we want (protected, of course)
3) Only post patches to the FTP public site (what use is
stealing a patch?)
Its not like Symantec killed public FTP just to piss
everyone off. And I don't know that they are going to reverse
course. So perhaps we can find some middle ground that meets both their
needs and ours?
-Jonathan
Unfortunately, Symantec
isn’t listening to anyone any more. We own and purchase a LOT of Netbackup,
Legato, and Backup Express and we pushed all the way through our Netbackup Sales
Rep and support rep about the lack of tech support response as well as how poor
their website is to navigate to find ANYTHING worth while to include the awful
way of “hunting” for a flippin patch for Netbackup. Needless to say…there’s been
zero response from them in about a year now.
Thank
You,
Dennis
Peacock
EBCA
Acxiom
Corporation
501-342-6232
(office)
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
Jared.Seaton AT mylanlabs DOT com Sent: Wednesday, May 28, 2008 9:32
PM To: Michael Graff
Andersen Cc:
veritas-bu-bounces AT mailman.eng.auburn DOT edu;
veritas-bu AT mailman.eng.auburn DOT edu Subject: Re: [Veritas-bu] FYI - Symantec
made a change to their FTP (no longerallows
list)
This is terrible,
I have always used the FTP to get MPs, etc because I need them for multiple
platforms and it is much easier to queue everything up in <insert your ftp
client here> than using the website and getting each one
individually.
ALSO, I find the Symantec site
EXTREMELY painful to use, the search function is almost unusable, nothing seems
organized; this is terrible news. :'-(
I have been
using Google to find technotes for netbackup using the following url: (searches
seer.entsupport.symantec.com for "netbackup" and anything within the past
month)
http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com+netbackup&as_qdr=m
Jared M.
Seaton Recovery Administrator Mylan Inc. 304-554-5926 304-685-1389
(Cell)
"Michael
Graff Andersen" <mian71 AT gmail DOT com> Sent by:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
05/28/2008 04:36
PM |
To |
"Justin Piszcz"
<jpiszcz AT lucidpixels DOT com> |
cc |
veritas-bu AT mailman.eng.auburn DOT edu
|
Subject |
Re: [Veritas-bu]
FYI - Symantec made a change to their FTP (no longerallows
list) |
|
Think we all should
complain, especially as the java download dosn't really work for the big files.
And they are refering to the ftp site in numerous technotes,
makes absolutely no sense to have a
pub(lic) area that can't be browsed.
my 10 cent
Michael
2008/5/28, Justin Piszcz
<jpiszcz AT lucidpixels DOT com>: > > On Wed,
28 May 2008, Curtis Preston wrote: > > >
Now THAT'S just ridiculous >
> >
> > > Curtis Preston
| VP Data Protection > > GlassHouse Technologies,
Inc. >
> > > Agree and I asked if this change would be reversed-- it
will not be, one > must use the
website for everything now FYI. > > >
_______________________________________________ > Veritas-bu maillist -
Veritas-bu AT mailman.eng.auburn DOT edu >
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu > > _______________________________________________ Veritas-bu maillist -
Veritas-bu AT mailman.eng.auburn DOT edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
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