On Wed, 12 Sep 2007, Muhammad Ali wrote:

> All,
>
> I have a backup environment where I have followings:
>
>
>   1. STK L700e Tape Library
>   2. SCSI Robotic Control
>   3. ACSLS as Robotic Control Host
>   4. Veritas Netbackup Enterprise 5.1GA
>   5. 6 Unix Media Servers
>   6. MS 2000 Clustered Master Server
>
> During operations, L700e Robotic Hand Assembly get stuck/dead. Usually this
> happens when arm assembly has a media in it. But I have also seen few
> incidents where robot didn't have any media in it. It stop working and all
> subsequent backups/restores get failed. To fix this, we pull out the media
> from the arm and give a reset to library.The frequency of this issue has
> become too high that this problem occurs almost every day.
>
> Anyone with any clue? We have tried followings so far:
>
>
>   1. Robotic Hand Assembly replacement (without replacing camera)
>   2. SCSI Cable replacement
>   3. couple of motors replacements
>   4. Dust Cleaning
>   5. etc.
>
>
> Looking for a help.
>
>
> Regards,
>

Have Sun/STK come out and replace the hand assembly and/or look at the 
problem?  We've had this very often as well.

Justin.
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