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Hello,
=20
I don't think that Media_unmount_delay was the guilty (but maybe I'm =
wrong)
Media_unmount_delay (normally according to Sag) apply, only, to user =
backup
(or restore) and if NetBackup =AB ask =BB a rewind to a drive and if =
the drive
is not ready ... well be patient and wait a while.
=20
I don't think that change a robot camera or it's controller would help =
you
on read/write error on drives.
=20
Ric have you only HP server ? If so do you have a tool to =
report/monitor
error/stat on Hp server (I don't remember it's name), if yes could you =
stop
this only on tape drives ??
=20
I've a customer with same strange behaviour and we found that this tool
monitor all the system, and regulary check drives with some mt =
commands.
When we stop this monitoring, we've never encounter problems.
=20
Hth
=20
Fabrice
=20
=20
=20
-----Message d'origine-----
De : veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] De la part de Denis =
Petrov
Envoy=E9 : mardi 17 f=E9vrier 2004 00:11
=C0 : Dave Markham; Sokolowski Ric-ERS004; =
veritas-bu AT mailman.eng.auburn DOT edu
Objet : Re: [Veritas-bu] HELP - media and I/O errors
=20
I had simillar issue on L80. STK tech suggested that issue is may be =
related
to the Netbackup setting of "Media unmount delay" which is way too =
short by
default 3 minutes. What is happening tape is getting unmounted before =
it
completely rewound. I had some arguments with my co-workers about =
it....
Speed of LTO's vs DLT's, since the issues that never came up when we =
used
DLTs, but I was able to confirm the issues with my L80 logs some are =
exactly
what the tech suggested and some are similar. In addition the issues =
does
not seem to show up right away until LTO tapes have significant amount =
of
data - takes longer to rewind???... . I say if everything failes try to
change Media unmount delay to something like 15 minutes or so and see =
if it
makes any difference
--Denis
----- Original Message -----=20
From: Dave Markham <mailto:dave.markham AT fjserv DOT net> =20
To: Sokolowski <mailto:Ric.Sokolowski AT motorola DOT com> Ric-ERS004 ;
veritas-bu AT mailman.eng.auburn DOT edu =
<mailto:veritas-bu AT mailman.eng.auburn DOT edu>
Sent: Wednesday, February 11, 2004 9:23 AM
Subject: Re: [Veritas-bu] HELP - media and I/O errors
=20
Have the cables connecting the devices been replaced?=20
=20
I have similar problem recently with LTO drives and tried many things. =
My
environment was Solaris and there were some patches to apply ( although =
that
doesn't help sorry ), but the cables were mentioned plus I found LTO =
media
has a chip inside it which can be dislodged. If you shake the tapes and =
they
rattle loudly then most likely they are damaged. This could be more =
than one
tape if they have come from the same batch perhaps.
=20
Just some ideas
Dave
----- Original Message -----=20
From: Sokolowski Ric-ERS004 <mailto:Ric.Sokolowski AT motorola DOT com> =20
To: 'veritas-bu AT mailman.eng.auburn DOT edu'
<mailto:'veritas-bu AT mailman.eng.auburn DOT edu'> =20
Sent: Wednesday, February 11, 2004 4:28 PM
Subject: [Veritas-bu] HELP - media and I/O errors
=20
Our system:
=20
NB 4.5 MP5
master - HP-UX 11.00
media - 4 HP-UX 11.00, 1 HP-UX 11.11
STK L700 (HP20/700) w/10 HP LTO 1 drives w/SSO
5 HP 2/1 FC/SCSI bridges
1 Brocade 2800
=20
We're seeing tons of media-related errors (70% status 86 - media =
position,
30% status 84 - media write) spread across
all drives. Some nights we see no errors, other nights we'll see =
50-100
media-related failures. We see the failures when
reusing tapes and with brand new tapes. All drives have been cleaned
recently. We have had cases open w/Veritas and
HP for just over 4 weeks now. Veritas has examined over a months worth =
of
log files and has determined that the
problem is hardware related. HP replaced 3 drives, we saw media =
failures on
these 3 new drives the same day they were
replaced. HP also replaced the robot controller, the camera, and one =
of the
Fibre bridges. We're not seeing any
communication errors on the FC switch. Everything has the latest =
available
firmware. Whenever we get the status 84/86,
we see a lot of things like "cannot read from media socket 10", "ioctl
(MTREW) failed on media id 402280, drive index 4,
I/O error (bptm.c.7197)" and "write error on media id 402280, drive =
index 4,
writing header block, I/O error". Normally,
between 2 and 5 drives are downed every night - always with a tape =
stuck in
the the drive. Occasionally the system will
freeze dozens of tapes because they're seen as "unmountable" which =
leads to
a boatload of status 96 (no media)
failures. Our backup success rate has dropped from over 98% to below =
80% -
management is freaking out. We're
grasping at straws here folks, any help would be GREATLY appreciated!
=20
--=20
Regards,=20
Ric Sokolowski (Ric.Sokolowski AT motorola DOT com)=20
Staff Systems Engineer=20
Phone: (954) 723-6332=20
Pager: 9545530742 AT messaging.nextel DOT com=20
Motorola, Inc. / CGISS / Enterprise Computing=20
8000 West Sunrise Blvd, MS 22-2F, Plantation, FL 33322=20
=20
=20
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<div class=3DSection1>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Hello,<o:p></o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I don't think that
Media_unmount_delay was the guilty (but maybe I'm =
wrong)<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Media_unmount_delay (normally =
according to
Sag) apply, only, to user backup (or restore) and if NetBackup =
=AB ask =BB
a rewind to a drive and if the drive is not ready ... well be patient =
and wait
a while.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I don't think that change a robot
camera or it's controller would help you on read/write error on =
drives.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Ric have you only HP server ? =
If so do
you have a tool to report/monitor error/stat on Hp server (I don't
remember it's name), if yes could you stop this only on tape =
drives ??<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I've a customer with same strange
behaviour and we found that this tool monitor all the system, and =
regulary
check drives with some mt commands.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>When we stop this monitoring, =
we've
never encounter problems.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Hth<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Fabrice<o:p></o:p></span></font></p=
>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma'>-----Message =
d'origine-----<br>
<b><span style=3D'font-weight:bold'>De :</span></b>
veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] <b><span =
style=3D'font-weight:
bold'>De la part de</span></b> Denis Petrov<br>
<b><span style=3D'font-weight:bold'>Envoy=E9 :</span></b> mardi 17 =
f=E9vrier
2004 00:11<br>
<b><span style=3D'font-weight:bold'>=C0 :</span></b> Dave Markham; =
Sokolowski
Ric-ERS004; veritas-bu AT mailman.eng.auburn DOT edu<br>
<b><span style=3D'font-weight:bold'>Objet :</span></b> Re: =
[Veritas-bu] HELP
- media and I/O errors</span></font></p>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p style=3D'margin-left:35.4pt'><font size=3D2 face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial'>I had simillar issue on L80. STK tech =
suggested that
issue is may be related to the Netbackup setting of "Media unmount
delay" which is way too short by default 3 minutes. What is =
happening tape
is getting unmounted before it completely rewound. I had some
arguments with my co-workers about it.... Speed of =
LTO's vs
DLT's, since the issues that never came up when we used DLTs, but =
I was
able to confirm the issues with my L80 logs some are exactly what the =
tech
suggested and some are similar. In addition the issues does not seem to =
show up
right away until LTO tapes have significant amount of data - takes =
longer to
rewind???... . I say if everything failes try to change Media unmount =
delay to
something like 15 minutes or so and see if it makes any =
difference<o:p></o:p></span></font></p>
<p style=3D'margin-left:35.4pt'><font size=3D2 face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial'>--Denis<o:p></o:p></span></font></p>
</div>
<blockquote style=3D'border:none;border-left:solid black =
1.5pt;padding:0cm 0cm 0cm 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt=
'>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>----- Original Message =
----- <o:p></o:p></span></font></p>
</div>
<div style=3D'font-color:black'>
<p class=3DMsoNormal =
style=3D'margin-left:35.4pt;background:#E4E4E4'><b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial;font-weight:
bold'>From:</span></font></b><font size=3D2 face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial'> <a href=3D"mailto:dave.markham AT fjserv DOT net"
title=3D"dave.markham AT fjserv DOT net">Dave Markham</a> =
<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>To:</span>=
</font></b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'> <a
href=3D"mailto:Ric.Sokolowski AT motorola DOT com" =
title=3D"Ric.Sokolowski AT motorola DOT com">Sokolowski
Ric-ERS004</a> ; <a href=3D"mailto:veritas-bu AT mailman.eng.auburn DOT edu"
title=3D"veritas-bu AT mailman.eng.auburn DOT edu">veritas-bu AT mailman DOT
eng.aubur=
n.edu</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>Sent:</spa=
n></font></b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'> Wednesday,
February 11, 2004 9:23 AM<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>Subject:</=
span></font></b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'> Re:
[Veritas-bu] HELP - media and I/O errors<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>Have the cables connecting =
the
devices been replaced? </span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>I have similar problem =
recently with
LTO drives and tried many things. My environment was Solaris and there =
were
some patches to apply ( although that doesn't help sorry ), but the =
cables were
mentioned plus I found LTO media has a chip inside it which can be =
dislodged.
If you shake the tapes and they rattle loudly then most likely they are
damaged. This could be more than one tape if they have come from the =
same batch
perhaps.</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>Just some =
ideas</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>Dave</span></font><o:p></o:=
p></p>
</div>
<blockquote style=3D'border:none;border-left:solid black =
1.5pt;padding:0cm 0cm 0cm 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt=
'>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>----- Original Message =
----- <o:p></o:p></span></font></p>
</div>
<div style=3D'font-color:black'>
<p class=3DMsoNormal =
style=3D'margin-left:35.4pt;background:#E4E4E4'><b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial;font-weight:
bold'>From:</span></font></b><font size=3D2 face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial'> <a =
href=3D"mailto:Ric.Sokolowski AT motorola DOT com"
title=3D"Ric.Sokolowski AT motorola DOT com">Sokolowski Ric-ERS004</a> =
<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>To:</span>=
</font></b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'> <a
href=3D"mailto:'veritas-bu AT mailman.eng.auburn DOT edu'"
title=3D"veritas-bu AT mailman.eng.auburn DOT edu">'veritas-bu AT mailman.eng
DOT aubu=
rn.edu'</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>Sent:</spa=
n></font></b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'> Wednesday,
February 11, 2004 4:28 PM<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>Subject:</=
span></font></b><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>
[Veritas-bu] HELP - media and I/O errors<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>Our =
system:</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>NB 4.5 =
MP5</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>master - HP-UX =
11.00</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>media - 4 HP-UX 11.00, 1 =
HP-UX 11.11</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>STK L700 =
(HP20/700) w/10 HP LTO
1 drives w/SSO</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>5 HP 2/1 FC/SCSI =
bridges</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>1 Brocade =
2800</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>We're seeing tons of =
media-related
errors (70% status 86 - media position, 30% status 84 - media write) =
spread
across</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>all drives. Some =
nights we see
no errors, other nights we'll see 50-100 media-related failures. =
We see
the failures when</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>reusing tapes and with =
brand new
tapes. All drives have been cleaned recently. We have had =
cases
open w/Veritas and</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>HP for just over 4 weeks
now. Veritas has examined over a months worth of log files =
and has
determined that the</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>problem is hardware =
related.
HP replaced 3 drives, we saw media failures on these 3 new drives the =
same day
they were</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>replaced. HP =
also
replaced the robot controller, the camera, and one of the Fibre =
bridges.
We're not seeing any</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>communication errors on =
the FC
switch. Everything has the latest available =
firmware. Whenever
we get the status 84/86,</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>we see a lot of =
things like
"cannot read from media socket 10", "ioctl (MTREW) =
failed on
media id 402280, drive index 4,</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>I/O error =
(bptm.c.7197)"
and "write error on media id 402280, drive index 4, writing =
header
block, I/O error". Normally,</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>between 2 and 5 drives are =
downed
every night - always with a tape stuck in the the drive.
Occasionally the system will</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>freeze dozens of tapes =
because
they're seen as "unmountable" which leads to a boatload of =
status 96
(no media)</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>failures. Our backup =
success
rate has dropped from over 98% to below 80% - management is freaking =
out.
We're</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>grasping at straws here =
folks, any
help would be GREATLY appreciated!</span></font><o:p></o:p></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D1 =
face=3D"Comic Sans MS"><span
style=3D'font-size:7.5pt;font-family:"Comic Sans MS"'>-- <br>
Regards, </span></font><o:p></o:p></p>
</div>
<p style=3D'margin-left:35.4pt'><font size=3D1 face=3D"Comic Sans =
MS"><span
style=3D'font-size:7.5pt;font-family:"Comic Sans MS"'>Ric Sokolowski
(Ric.Sokolowski AT motorola DOT com) <br>
Staff Systems Engineer <br>
Phone: (954) 723-6332 <br>
Pager: 9545530742 AT messaging.nextel DOT com <br>
Motorola, Inc. / CGISS / Enterprise Computing <br>
8000 West Sunrise Blvd, MS 22-2F, Plantation, FL 33322 =
</span></font><o:p></o:p></p>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=3DMsoNormal style=3D'margin-left:35.4pt'><font size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
</blockquote>
</blockquote>
</div>
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