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Our system:
 
NB 4.5 MP5
master - HP-UX 11.00
media - 4 HP-UX 11.00, 1 HP-UX 11.11
STK L700 (HP20/700) w/10 HP LTO 1 drives w/SSO
5 HP 2/1 FC/SCSI bridges
1 Brocade 2800
 
We're seeing tons of media-related errors (70% status 86 - media position, 30% 
status 84 - media write) spread across
all drives.  Some nights we see no errors, other nights we'll see 50-100 
media-related failures.  We see the failures when
reusing tapes and with brand new tapes.  All drives have been cleaned recently. 
 We have had cases open w/Veritas and
HP for just over 4 weeks now.  Veritas has examined over a months worth of log 
files and has determined that the
problem is hardware related.  HP replaced 3 drives, we saw media failures on 
these 3 new drives the same day they were
replaced.  HP also replaced the robot controller, the camera, and one of the 
Fibre bridges.  We're not seeing any
communication errors on the FC switch.  Everything has the latest available 
firmware.  Whenever we get the status 84/86,
we see a  lot of things like "cannot read from media socket 10", "ioctl (MTREW) 
failed on media id 402280, drive index 4,
I/O error (bptm.c.7197)" and "write error on media id 402280, drive index 4, 
writing header block, I/O error".  Normally,
between 2 and 5 drives are downed every night - always with a tape stuck in the 
the drive.  Occasionally the system will
freeze dozens of tapes because they're seen as "unmountable" which leads to a 
boatload of status 96 (no media)
failures.  Our backup success rate has dropped from over 98% to below 80% - 
management is freaking out.  We're
grasping at straws here folks, any help would be GREATLY appreciated!
 
-- 
Regards, 

Ric Sokolowski (Ric.Sokolowski AT motorola DOT com) 
Staff Systems Engineer 
Phone: (954) 723-6332 
Pager: 9545530742 AT messaging.nextel DOT com 
Motorola, Inc.  / CGISS / Enterprise Computing 
8000 West Sunrise Blvd, MS 22-2F, Plantation, FL 33322 


 

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