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[Veritas-bu] Problem with Netbackup 3.2
2003-06-03 08:48:52
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Subject: |
[Veritas-bu] Problem with Netbackup 3.2 |
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From: |
wes.neal AT mci DOT com (Wes Neal) |
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Date: |
Tue, 03 Jun 2003 08:48:52 -0400 |
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I would like to thank everyone that has tried to help with this problem.
The culprit, as point out by Scott, was there was no bpcd entry in
inetd.conf . After putting the line back in place the backups fired
right up. On further investigation it looks like a co-worker placed a
cluster patch the solaris server which seemed to have overwritten the
inetd.conf as well as the st.conf file.
Again thanks for all the help
Wes
----
Wes Neal
MCI GNMSS - OSS
(813)829-6915
VNET: 838-6915
Sametime: wes.neal
-----Original Message-----
From: Chapman, Scott [mailto:Scott.Chapman AT icbc DOT com]
Sent: Monday, June 02, 2003 3:56 PM
To: 'Wes Neal'
Subject: RE: [Veritas-bu] Problem with Netbackup 3.2
On page 174 of the troubleshooting guide it says:
6. Verify that the master server can communicate with the bpcd
process on the server that has the storage unit.
a. Verify that bpcd is listening . . . .
b. . . . .
c. If the cause of the problem is not obvious, perform some of the
steps in the "Resolving Network Communication Problems" on page 21.
On one of my 3.4 servers I have those enties (they do seem to be the
entries added when you config the box to be a client) and it does
respond to the netstat -a | grep bpcd
Like I said before netbackup doesn't do much without the network so this
could be an issue. Are you able to add these entries and do a reboot?
I might try this first . . . I think because the master must not be able
to talk to the storage unit?? I think this is worth a try . . .
root@argus2:/# netstat -a | grep bpcd
*.bpcd *.* 0 0 24576 0
LISTEN
_____
Scott Chapman
Enterprise Computing Technical Support
ICBC - Victoria
Phone: 250.414.7650 Fax: 250.978.8003 Cel: 250.213.9295
-----Original Message-----
From: Wes Neal [mailto:wes.neal AT mci DOT com]
Sent: Monday, June 02, 2003 12:33 PM
To: 'Chapman, Scott'
Subject: RE: [Veritas-bu] Problem with Netbackup 3.2
1) Those entries exist on the CLIENTS, but no on the backup SERVER.
Should it exist on the server as well?
2) bpcd is not listening at all, it does not show in netstat -a. I
verified this earlier.
3) # bpclntcmd -server backup
host backup: backup at 10.140.104.45 (0xa8c682d)
checkhname: aliases:
This is running the command from the backup SERVER. I also ran it from
a client and got the same output.
4) No I can not backup the backup server either, the Netbackup backup
does not run.
--Boundary_(ID_fpgaxcFWdaWfTMsXHz3XqA)
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<DIV><FONT face=3DArial><FONT color=3D#0000ff><FONT size=3D2><SPAN=20
class=3D210034012-03062003>I would like to thank everyone that has tried =
to help=20
with this problem. The culprit, as point out by Scott, was there =
was no=20
bpcd entry in inetd.conf . After putting the line back in place =
the=20
backups fired right up. On further investigation it looks like a =
co-worker=20
placed a cluster patch the solaris server which seemed to have =
overwritten the=20
inetd.conf as well as the st.conf file.<SPAN=20
class=3D954234712-03062003> </SPAN></SPAN></FONT></FONT></FONT></DIV=
>
<DIV><FONT face=3DArial><FONT color=3D#0000ff><FONT size=3D2><SPAN=20
class=3D210034012-03062003><SPAN=20
class=3D954234712-03062003></SPAN></SPAN></FONT></FONT></FONT> </DIV=
>
<DIV><FONT face=3DArial><FONT color=3D#0000ff><FONT =
size=3D2><FONT><FONT><SPAN=20
class=3D210034012-03062003>Again thanks for all the help<SPAN=20
class=3D954234712-03062003> </SPAN></SPAN></FONT></FONT></FONT></FON=
T></FONT></DIV>
<DIV><FONT face=3DArial><FONT color=3D#0000ff><FONT =
size=3D2><FONT><FONT><SPAN=20
class=3D210034012-03062003><SPAN=20
class=3D954234712-03062003></SPAN></SPAN></FONT></FONT></FONT></FONT></FO=
NT> </DIV>
<DIV><FONT size=3D2><FONT><FONT><FONT face=3DArial><FONT =
color=3D#0000ff><SPAN=20
class=3D210034012-03062003>Wes<SPAN=20
class=3D954234712-03062003> </SPAN></SPAN></FONT></FONT></FONT></FON=
T></FONT></DIV>
<DIV><FONT size=3D2><FONT><FONT><FONT face=3DArial><FONT =
color=3D#0000ff><SPAN=20
class=3D210034012-03062003><SPAN=20
class=3D954234712-03062003></SPAN></SPAN></FONT></FONT></FONT></FONT></FO=
NT> </DIV>
<DIV><FONT size=3D2>----<BR>Wes Neal<BR>MCI GNMSS - =
OSS<BR>(813)829-6915<BR>VNET:=20
838-6915<BR>Sametime: wes.neal<BR> </FONT> </DIV>
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr =
align=3Dleft><FONT=20
face=3DTahoma size=3D2>-----Original Message-----<BR><B>From:</B> =
Chapman, Scott=20
[mailto:Scott.Chapman AT icbc DOT com] <BR><B>Sent:</B> Monday, June 02, =
2003 3:56=20
PM<BR><B>To:</B> 'Wes Neal'<BR><B>Subject:</B> RE: [Veritas-bu] =
Problem with=20
Netbackup 3.2<BR><BR></FONT></DIV>
<DIV class=3DSection1>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">On page =
174 of the=20
troubleshooting guide it says:</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial"></SPAN></FONT> </P>
<OL type=3D1 start=3D6>
<LI class=3DMsoNormal style=3D"COLOR: navy"><FONT face=3DArial =
color=3Dnavy=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Verify that the=20
master server can communicate with the bpcd process on the server =
that has=20
the storage unit. </SPAN></FONT>
<OL type=3Da>
<LI class=3DMsoNormal style=3D"COLOR: navy"><FONT face=3DArial =
color=3Dnavy=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Verify that=20
bpcd is listening . . . .</SPAN></FONT>=20
<LI class=3DMsoNormal style=3D"COLOR: navy"><FONT face=3DArial =
color=3Dnavy=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"> . . .=20
.</SPAN></FONT>=20
<LI class=3DMsoNormal style=3D"COLOR: navy"><FONT face=3DArial =
color=3Dnavy=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">If =
the cause of=20
the problem is not obvious, perform some of the steps in the =
"Resolving=20
Network Communication Problems" on page 21.</SPAN></FONT>=20
</LI></OL></LI></OL>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial"></SPAN></FONT> </P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">On one of =
my 3.4=20
servers I have those enties (they do seem to be the entries added =
when you=20
config the box to be a client) and it does respond to the netstat -a =
| grep=20
bpcd</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial"></SPAN></FONT> </P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Like I =
said before=20
netbackup doesn't do much without the network so this could be an=20
issue. Are you able to add these entries and do a =
reboot? I=20
might try this first . . . I think because the master must not be =
able to=20
talk to the storage unit?? I think this is worth a try . .=20
.</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial"></SPAN></FONT> </P>
<P class=3DMsoNormal><B><FONT face=3D"Courier New" color=3D#ff6600 =
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #ff6600; =
FONT-FAMILY: 'Courier New'">root@argus2:/#=20
netstat -a | grep bpcd</SPAN></FONT></B></P>
<P class=3DMsoNormal><B><FONT face=3D"Courier New" color=3D#ff6600 =
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #ff6600; =
FONT-FAMILY: 'Courier New'"> =20
=
*.bpcd &=
nbsp; =20
=
*.* &nbs=
p; =20
0 0 =
24576 0=20
LISTEN</SPAN></FONT></B></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial"></SPAN></FONT> </P>
<DIV>
<DIV class=3DMsoNormal style=3D"TEXT-ALIGN: center" =
align=3Dcenter><FONT=20
face=3D"Times New Roman" color=3Dnavy size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: navy">
<HR align=3Dcenter width=3D"100%" SIZE=3D2>
</SPAN></FONT></DIV>
<P class=3DMsoNormal><B><FONT face=3DVerdana color=3Dnavy =
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; =
FONT-FAMILY: Verdana">Scott=20
Chapman</SPAN></FONT></B></P>
<P class=3DMsoNormal><FONT face=3DVerdana color=3Dnavy =
size=3D1><SPAN=20
style=3D"FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: =
Verdana">Enterprise=20
Computing Technical Support</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DVerdana color=3Dnavy =
size=3D1><SPAN=20
style=3D"FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">ICBC - =
Victoria</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DVerdana color=3Dnavy =
size=3D1><SPAN=20
style=3D"FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">Phone: =
250.414.7650 Fax: 250.978.8003 Cel:=20
250.213.9295</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" color=3Dnavy =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: navy"></SPAN></FONT> </P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" color=3Dnavy =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: =
navy"></SPAN></FONT> </P></DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT =
face=3DTahoma size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original=20
Message-----<BR><B><SPAN style=3D"FONT-WEIGHT: =
bold">From:</SPAN></B> Wes Neal=20
[mailto:wes.neal AT mci DOT com] <BR><B><SPAN=20
style=3D"FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, June 02, 2003 =
12:33=20
PM<BR><B><SPAN style=3D"FONT-WEIGHT: bold">To:</SPAN></B> 'Chapman,=20
Scott'<BR><B><SPAN style=3D"FONT-WEIGHT: bold">Subject:</SPAN></B> =
RE:=20
[Veritas-bu] Problem with Netbackup 3.2</SPAN></FONT></P>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT face=3DArial =
color=3D#0000ff=20
size=3D2><SPAN style=3D"FONT-SIZE: 12pt"></SPAN></FONT> </P>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT face=3DArial =
color=3Dblue=20
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">1) =
Those=20
entries exist on the CLIENTS, but no on the backup SERVER. =
Should it=20
exist on the server as well?</SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT =
face=3D"Times New Roman"=20
size=3D3><SPAN style=3D"FONT-SIZE: =
12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT face=3DArial =
color=3Dblue=20
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">2) =
bpcd is=20
not listening at all, it does not show in netstat -a. I =
verified this=20
earlier.</SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT =
face=3D"Times New Roman"=20
size=3D3><SPAN style=3D"FONT-SIZE: =
12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT face=3DArial =
color=3Dblue=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: =
Arial">3) #=20
bpclntcmd -server backup<BR>host backup: backup at 10.140.104.45=20
(0xa8c682d)<BR>checkhname: aliases:</SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT =
face=3D"Times New Roman"=20
size=3D3><SPAN style=3D"FONT-SIZE: =
12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT face=3DArial =
color=3Dblue=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: =
Arial">This=20
is running the command from the backup SERVER. I also ran it =
from a=20
client and got the same output.</SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT =
face=3D"Times New Roman"=20
size=3D3><SPAN style=3D"FONT-SIZE: =
12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT face=3DArial =
color=3Dblue=20
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">4) =
No I can=20
not backup the backup server either, the Netbackup backup does not=20
run.</SPAN></FONT></P></DIV>
<DIV>
<P class=3DMsoNormal style=3D"MARGIN-LEFT: 0.5in"><FONT =
face=3D"Times New Roman"=20
size=3D3><SPAN style=3D"FONT-SIZE: =
12pt"></SPAN></FONT> </P></DIV>
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--Boundary_(ID_fpgaxcFWdaWfTMsXHz3XqA)--
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