Re: [Networker] [I] [Networker] EMC Employees?

Dog gone attrition through superior performance anyway!

So hey, why is it you and I are in the same job and they get promoted?
<Grin>

Semper Duckus! /ALE

/RAY - Please don't correct my latin THIS day, tomorrow will be fine.
<grin> 

> -----Original Message-----
> From: Legato NetWorker discussion 
> [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On Behalf Of King, David
> Sent: Tuesday, May 30, 2006 11:09 AM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: Re: [Networker] [I] [Networker] EMC Employees?
> 
> I agree. The vast majority of the support people who handle 
> my cases are top-notch.  The only complaint I have with the 
> support people is that,
> everytime I find one who stands out, they get promoted!!   :>) 
> 
> 
> David L. King
> 
> 
> -----Original Message-----
> From: Legato NetWorker discussion 
> [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU]
> On Behalf Of Albert Eddie Contractor AFRPA CIO/IT
> Sent: Tuesday, May 30, 2006 9:21 AM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: Re: [Networker] [I] [Networker] EMC Employees?
> 
> David,
> 
> I am fairly vocal guy when I think something is wrong. But I 
> also consider myself to be fair.
> 
> What I can tell you is there are some very good employees 
> monitoring this list. Not because it is their job to monitor 
> the list, but because they genuinely care about their 
> products and keeping their company going in the right direction.
> 
> After my posting on May 11, one such employee contacted the 
> Networker Product manager, whom to my delight was very 
> approachable. Some where in the employee training chain 
> someone thinks that management needs to be insulated from the 
> customers. That should be addressed but out of my reach to do so.
> 
> My goal with this email is to say thank you to all of you 
> watching the list from tech support, product development, 
> etc... Thank you for taking the time to read thru the fluff 
> to get to the issues that you can help with. Even if it is 
> only getting an email to the right person.
> 
> Thank you and please continue what you are doing.
> 
> Semper Fidelis et Paratus! /ALE
> 
> > From: King, David [mailto:dking AT eastman DOT com]
> > 
> > It's not a bug. It's laziness.
> > 
> > You are getting a alphabetic sort since Legato apparently 
> did not want
> 
> > to go to the trouble of having that field act like a date field.
> > Probably too hard to do in Java.
> > 
> > -----Original Message-----
> > From: Legato NetWorker discussion
> > On Behalf Of Albert Eddie Contractor AFRPA CIO/IT
> > 
> > I need a proctologist on Aisle 3....
> > 
> > Issue:
> >     Found a bug in Networker for Windows 7.2 GUI
> >     Code when you sort the Expiration dates of the
> >     thousands of tapes, it sorts by first number
> >     instead of year/month/day.
> >     i.e. 1/1/2016 would come before 10/1/2006
> > 
> > Bigger Issue:
> > Go into EMC via the web browser leave feedback In plain English I
> > type:
> > Could I have the name, Email or phone number to the Product Manager 
> > For Networker for Windows.
> > 
> > The person responding referred me to Tech Support.
> > I reply back telling her I do not need tech support.
> > I am seeking to speak with Product Manager.
> > 
> > She gets huffy includes the support website and then commences to 
> > telling me how to use the tech support interface.
> > 
> > I then (probably not in my best mood/action) asked her if 
> English were
> 
> > her first language, because I thought I was quite clear on 
> my request.
> > Her supervisor calls me, tells me she can't believe how rude I am.
> > 
> > I laughed and asked her if SHE knew the name or contact info for 
> > Product development for Networker for Windows? She tried to 
> refer me 
> > to TECH SUPPORT.
> > 
> > Here is a HINT EMC - Sigma Six Management Techniques. Maybe 
> consider a
> 
> > book called THE MACHINE which discusses how you allow your 
> customers 
> > access to the people in development remove the red tape and 
> get things
> 
> > FIXED.
> > 
> > Sure my problem was not GREAT, but can you imagine what it must be 
> > like to work there?
> > 
> > In closing: PRODUCT DEVELOPMENT;
> >     WHO ARE YOU?
> >     WHERE ARE YOU?
> >     DO YOU EXIST?
> > 
> > While I am on my RANT let me close with this as an American <Red 
> > Flares going up>:
> > 
> > I am not opposed to foreign (to me) support personnel. What I am 
> > opposed to is "personnel" who are not able to communicate 
> effectively 
> > with the corporate customer in the customer's native tongue.
> > 
> > If I were working in Mexico, I would be expected to speak 
> Spanish, if 
> > in parts of Canada, I would be expected no REQUIRED to 
> speak French. I
> 
> > don't think it is too much to ask that the person speaking 
> with me be 
> > able to speak English.
> > 
> > DISCLAIMER: I have NEVER had a speaking problem with EMC Networker 
> > Tech Support. Quite the contrary their support has been exemplary!
> > Just this one problem with email response team employee.
> > 
> > To sign off this list, send email to
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> in the body 
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> networker-request AT listserv.temple DOT edu if
> 
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> > 
> 
> To sign off this list, send email to 
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> 

To sign off this list, send email to listserv AT listserv.temple DOT edu and 
type "signoff networker" in the
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wit this list. You can access the archives at 
http://listserv.temple.edu/archives/networker.html or
via RSS at http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER