Re: [Networker] RES: [Networker] Tech dialog on web support servi ce
2002-11-19 07:57:50
It matters for those who pay $10K, $20K or $30K (some even more)in
enterprise support annually to Legato. Yes TechDialog was not perfect. The
eKnowledge base is slightly better and still is a far cry from where it
should be. We care because we want a better quality support site with more
indepth problem solving documents , real world enterprise solution guides
and a higher level of bug notification posted on the site. EMC has awesome
soution papers for integrating many vendor products with their solutions.
This is where I hope Legato will go since the bulk of their products
integrate with many vendor products in the enterprise.
-----Original Message-----
From: Osvaldo Lehmann [mailto:olehman AT AQB DOT CL]
Sent: Tuesday, November 19, 2002 8:14 AM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] RES: [Networker] Tech dialog on web support
servi ce
Who cares!!. I think the TechDialog was funny. First of all, It was not a
Dialog box. Second, I can't remember when was the las time I found something
interesting in there!
Osvaldo
-----Mensaje original-----
De: Legato NetWorker discussion [mailto:NETWORKER AT LISTMAIL.TEMPLE DOT EDU]En
nombre de Stefan Bartels
Enviado el: Miércoles, 13 de Noviembre de 2002 12:35
Para: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Asunto: Re: [Networker] RES: [Networker] Tech dialog on web support
service
Hi,
why does Legato want that only customers with a direct Legato support and
Partners have access to that Dialog?
Now I have to open a call for every little problem which I normaly get
solved by the dialog (or not).
When I have to backup with new BMOs I first looked a that Information
source if any problems exist. Now that source is empty for me because I
haven´t a support contract with Legato. I have a support contract with a
Partner of Legato who don´t give me the login/password.
That makes me really angry about Legato.
Stefan
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