Hi Steve!
I don't understand your message. I haven't read any offending message about
development on this list.
Sure, there are several complaints about the stability of TSM lately, but I
think the people have the right to complain in this case. Lately there have
been several patches to patch patchlevels (think about the system object
fixes).
We all have to upgrade TSM to 5.1.x before April 15th. but we are eagerly
awaiting a stable PTF level.
We all know that TSM development are all doing everything they can to fix
all bugs and we DO appreciate that very much!! But I think I speak for a lot
of users when I say that Tivoli should wait with implementing new features
for a while so they can put all efforts in making the product more bug free.
On my part I volunteered for the TSM Beta program to help Tivoli debugging
this fine piece of software.
Kindest regards,
Eric van Loon
KLM Royal Dutch Airlines
-----Original Message-----
From: Steve Harris [mailto:Steve_Harris AT HEALTH.QLD.GOV DOT AU]
Sent: Monday, February 17, 2003 03:29
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Stop Bagging TSM Developers.
Dear List,
I'm compelled to ask you to please stop bagging the TSM development and
support folks.
TSM is a very complex product running in very complex environments, no two
of which are the same. It runs on multiple platforms both client and server.
The product has evolved a long way from its origins, as has the computing
environment in general - I am sure that many of the original assumptions
that the developers made are no longer valid. For example, who, ten years
ago would have thought that a 3TB disk store might be a cheap proposition?
The TSM folks have contantly improved their product in response to user
input and client OS developments - again some of these changes may well go
against the philosophy of the product - take windows system objects for an
instance. Change = vulnerabilty to error in the short term.
As to support expertise, this is a niche product with few users. Level one
and even level 2 folks need time to become familiar with it and they do
that the same way as we do, by interacting with the product (or in their
case with users of the product who have problems). Would you like to be a
level 3 expert in TSM who spends your day doing lower expertise support
tasks? I don't think so. And those level three folks are needed to enhance
debug and develop the TSM product line.
Finally I need to remind us all that TSM patches are just that, Patches
designed to fix a particular problem. Whilst it is sometimes impossible to
avoid the "upgrade waltz" that someone here has recently mentioned,
upgrading to a patch level should only be done *if you are affected by the
problem that the patch addresses*. If you don't have the problem, go to the
maintenance level, not the latest patch.
Shooting at the development and support folks is easy and feels good in the
short term for the poster, but it is depressing in the long run for them and
for the rest of the list, and, ultimately futile. I'd ask you all to think
twice before firing off the next salvo.
Steve Harris
(Asbestos suit donned!)
AIX and TSM Admin
Queensland Health, Brisbane Australia
**********************************************************************
This e-mail, including any attachments sent with it, is confidential
and for the sole use of the intended recipient(s). This confidentiality
is not waived or lost if you receive it and you are not the intended
recipient(s), or if it is transmitted/ received in error.
Any unauthorised use, alteration, disclosure, distribution or review
of this e-mail is prohibited. It may be subject to a statutory duty of
confidentiality if it relates to health service matters.
If you are not the intended recipient(s), or if you have received this
e-mail in error, you are asked to immediately notify the sender by
telephone or by return e-mail. You should also delete this e-mail
message and destroy any hard copies produced.
**********************************************************************
**********************************************************************
For information, services and offers, please visit our web site:
http://www.klm.com. This e-mail and any attachment may contain confidential and
privileged material intended for the addressee only. If you are not the
addressee, you are notified that no part of the e-mail or any attachment may be
disclosed, copied or distributed, and that any other action related to this
e-mail or attachment is strictly prohibited, and may be unlawful. If you have
received this e-mail by error, please notify the sender immediately by return
e-mail, and delete this message. Koninklijke Luchtvaart Maatschappij NV (KLM),
its subsidiaries and/or its employees shall not be liable for the incorrect or
incomplete transmission of this e-mail or any attachments, nor responsible for
any delay in receipt.
**********************************************************************
|
