Stop Bagging TSM Developers.
2003-02-16 22:28:00
Dear List,
I'm compelled to ask you to please stop bagging the TSM development and support
folks.
TSM is a very complex product running in very complex environments, no two of
which are the same. It runs on multiple platforms both client and server.
The product has evolved a long way from its origins, as has the computing
environment in general - I am sure that many of the original assumptions that
the developers made are no longer valid. For example, who, ten years ago would
have thought that a 3TB disk store might be a cheap proposition?
The TSM folks have contantly improved their product in response to user input
and client OS developments - again some of these changes may well go against
the philosophy of the product - take windows system objects for an instance.
Change = vulnerabilty to error in the short term.
As to support expertise, this is a niche product with few users. Level one and
even level 2 folks need time to become familiar with it and they do that the
same way as we do, by interacting with the product (or in their case with users
of the product who have problems). Would you like to be a level 3 expert in
TSM who spends your day doing lower expertise support tasks? I don't think so.
And those level three folks are needed to enhance debug and develop the TSM
product line.
Finally I need to remind us all that TSM patches are just that, Patches
designed to fix a particular problem. Whilst it is sometimes impossible to
avoid the "upgrade waltz" that someone here has recently mentioned, upgrading
to a patch level should only be done *if you are affected by the problem that
the patch addresses*. If you don't have the problem, go to the maintenance
level, not the latest patch.
Shooting at the development and support folks is easy and feels good in the
short term for the poster, but it is depressing in the long run for them and
for the rest of the list, and, ultimately futile. I'd ask you all to think
twice before firing off the next salvo.
Steve Harris
(Asbestos suit donned!)
AIX and TSM Admin
Queensland Health, Brisbane Australia
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- Stop Bagging TSM Developers.,
Steve Harris <=
- Re: Stop Bagging TSM Developers., Loon, E.J. van - SPLXM
- Re: Stop Bagging TSM Developers., Hart, Charles
- Re: Stop Bagging TSM Developers., Mark Bertrand
- Re: Stop Bagging TSM Developers., Jolliff, Dale
- Re: Stop Bagging TSM Developers., Kauffman, Tom
- Re: Stop Bagging TSM Developers., Jolliff, Dale
- Re: Stop Bagging TSM Developers., Andrew Raibeck
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