This came from a page on the web:
http://www.tivoli.com/support/locations.html


Yisra'el / Israel

Telephone:
           03-6978555
           (Note: Monday-Friday from 19:00 to 8:00 + weekends:
+39-02-26920661)
      Fax: 09.685.1533
    email: zfocal AT telvm1.vnet.ibm DOT com

You will need a support contract.  They will probably send you somewhere to
get that setup.  Keep in mind that the release you are on is no longer
supported and the may not be able to help you.  There may be other options
such as an upgrade to V4 and explaining you need transition support to get
the current environment fixed so you can upgrade.